Wynter McBroon
East Stroudsburg,PA
Summary
Personable Hospitality Specialist with 5 years of success in guaranteeing customer satisfaction through personable reservation services and attendance to guests' needs. Adept at promptly assisting customers by uncovering preferences. Passionate about providing upbeat and friendly service, resulting in consistent return customers.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Care Technician - CCHT
Fresenius Medical Center
09.2021 - Current
- Cleaned and sterilized instruments, equipment and surfaces.
- Administered medications and treatments according to physician orders.
- Advised patients and families on health topics pertinent to care and treatment.
- Participated in hospital and clinic staff meetings to discuss patient care.
- Operated and maintained medical equipment used to diagnose and treat patients.
- Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
Call Center Representative
Camelback Resort
03.2023 - Current
- Promptly responded to inquiries and requests from prospective customers.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Investigated and resolved customer inquiries and complaints quickly.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Night Shift Supervisor
Camelback Resort
06.2018 - 09.2021
- Generated and printed daily financial reports to track hotel performance.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
- Established and upheld high standards, promoting great customer service and assistance to guests.
Keyholder Manager
Smokin Joes Tobacco Shop
08.2016 - 06.2018
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Processed cash, credit, debit, and check payments.
- Completed store opening and closing procedures.
- Educated staff on strategies for handling difficult customers and challenging situations.
Education
High School Diploma -
Stroudsburg High School
Stroudsburg, PA06.2016
Skills
- Hospitality Service Expertise
- Scheduling Proficiency
- Diagnostic Troubleshooting
- Accounting Records
- Strategic Decision-Making
- Computer Literacy
- Sterile Procedures and Techniques
- Direct Patient Care
- Clinical Applications
- Pharmacy Relations
- Learning Strategies
Certification
- CCHT - Certified Clinical Hemodialysis Technician
- RMA - Registered Medical Assistant
Timeline
Call Center Representative
Camelback Resort
03.2023 - Current
Patient Care Technician - CCHT
Fresenius Medical Center
09.2021 - Current
Night Shift Supervisor
Camelback Resort
06.2018 - 09.2021
Keyholder Manager
Smokin Joes Tobacco Shop
08.2016 - 06.2018
High School Diploma -
Stroudsburg High School
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