Wynter Price
Town Place Suites By Marriott
Big Spring,TX
7
years of professional experience
Dedicated front desk professional with a focus on customer service, time management, and attention to detail. Proven ability to enhance guest experiences and manage operations efficiently.
Work History
Front Desk Receptionist
2 Months- Greeted and assisted guests, ensuring a welcoming environment and addressing inquiries promptly.
- Managed front desk operations, including check-ins, check-outs, and reservation modifications efficiently.
- Utilized hotel management software to process payments and maintain accurate guest records.
- Coordinated with housekeeping to ensure timely room availability and cleanliness standards.
Night Auditor/Hotel Front Desk Receptionist
2 Years 8 Months- Processed guest check-ins and check-outs efficiently to maintain smooth front desk operations.
- Reconciled daily financial transactions to ensure accuracy in hotel revenue reporting.
- Monitored security cameras and conducted safety checks to uphold guest safety standards.
- Assisted in training new staff on night audit procedures and customer service protocols.
Customer Service Counselor
7 Months- Assisted patients with appointment scheduling and insurance inquiries to enhance service efficiency.
- Resolved customer complaints promptly, ensuring a positive patient experience and satisfaction.
- Managed patient records using electronic health record systems to maintain data accuracy and confidentiality.
- Collaborated with healthcare teams to streamline communication between departments, improving workflow efficiency.
- Educated patients on available services and procedures, fostering informed decision-making regarding their care.
- Analyzed feedback to identify trends in patient concerns, recommending process improvements for enhanced service quality.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
Cashier/Kitchen Staff Member
1 Year 1 Month- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Managed cash register, ensuring proper balancing at shift end.
- Assisted customers with menu selections and provided product recommendations.
- Handled customer inquiries and resolved issues to enhance satisfaction.
- Trained new staff on operational procedures and customer service standards.
- Maintained cleanliness of workstations to meet health and safety standards.
- Prepared and assembled food items according to standardized recipes and portion control guidelines.
- Maintained cleanliness of kitchen equipment and workstations through regular sanitation practices.
- Assisted in inventory management by tracking stock levels and notifying supervisors of shortages.
- Collaborated with team members to ensure timely service during high-demand periods.
Lifeguard
1 Year 4 Months- Monitored pool activities to ensure guest safety and compliance with facility regulations.
- Responded promptly to emergency situations, providing first aid and CPR as needed.
- Conducted regular safety inspections of pool equipment and facilities to maintain operational standards.
- Trained new lifeguards on safety protocols, emergency response, and surveillance techniques.
- Developed and implemented safety drills to enhance team preparedness for emergencies.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
Education
High School Diploma
Skills
Customer service
Attention to detail
Time management
Listening skills
Telephone etiquette
Problem-solving skills
Cash handling
Oral and writing communication
File organization
Hospitality services
Front office management
Timeline
Front Desk Receptionist
Town Place Suites By Marriott
06.2026 - CurrentRead More
Night Auditor/Hotel Front Desk Receptionist
Holiday Inn Express
10.2023 - 06.2026Read More
Customer Service Counselor
Medical Center Hospital
03.2023 - 10.2023Read More
Cashier/Kitchen Staff Member
Hungry Howies Pizza
05.2021 - 06.2022Read More
Lifeguard
American Red Corss
04.2019 - 08.2020Read More
Northglenn Highscool
High School Diploma
Read More