Xaimara Rivera Santiago
Oak Harbor,WA
Summary
Dynamic and dedicated professional with extensive experience in customer service at Wendy's Fast Food. Proven ability to enhance customer satisfaction through effective cash handling and team collaboration. Recognized for maintaining high standards of cleanliness and professionalism while training new staff, ensuring a reliable and efficient service environment.
Business professional with extensive experience in small business management, driving operational success and customer satisfaction. Known for collaborative approach to team leadership and achieving impactful results. Reliable and adaptable, excelling in dynamic environments while leveraging strategic planning and resource management skills.
Experienced with small business management, focusing on operational efficiency, customer satisfaction, and team leadership. Utilizes strategic planning and resource management to ensure business growth and sustainability. Track record of fostering collaborative environments and delivering consistent results.
Overview
2002
2002
years of professional experience
Work History
Cashier
Wendys Fast Food
- Processed transactions efficiently to ensure accurate cash handling and customer satisfaction.
- Assisted customers with inquiries, providing product information and support for seamless shopping experiences.
- Maintained cleanliness and organization of checkout areas, enhancing store appearance and workflow efficiency.
- Collaborated with team members to streamline operations during peak hours, improving service speed and accuracy.
- Handled customer complaints professionally, resolving issues to maintain positive relationships and store reputation.
- Trained new cashiers on procedures, fostering a knowledgeable team capable of delivering excellent service.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Hair Salon Owner
Own Business
- Operated grill equipment to prepare a variety of meats and vegetables for customer orders.
- Maintained cleanliness and organization of grill station in accordance with health and safety standards.
- Assisted in food preparation by marinating, seasoning, and grilling items per restaurant specifications.
- Collaborated with kitchen staff to ensure timely delivery of high-quality dishes during peak hours.
- Learned proper cooking techniques to enhance flavor profiles while maintaining consistency across dishes.
Grill Cook
Opriland Hotel
01.1996 - 01.2002
- Operated grill equipment to prepare a variety of meats and vegetables for customer orders.
- Maintained cleanliness and organization of grill station in accordance with health and safety standards.
- Assisted in food preparation by marinating, seasoning, and grilling items per restaurant specifications.
- Collaborated with kitchen staff to ensure timely delivery of high-quality dishes during peak hours.
- Learned proper cooking techniques to enhance flavor profiles while maintaining consistency across dishes.
Education
Cosmetology
EMAS Beauty Academy
Mayagüez PRAssociate - Medical Secretarial With Billing
NUC University
Mayagüez PRHigh School Diploma -
Dr Pedro Perea Fajardo
Mayagüez, PRSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Reliability and punctuality
- Customer relations
- Cash register operation
- Order taking
- Professionalism and courtesy
Languages
Spanish
Full Professional
Work Type
Part TimeTimeline
Grill Cook
Opriland Hotel
01.1996 - 01.2002
Cashier
Wendys Fast Food
Hair Salon Owner
Own Business
Cosmetology
EMAS Beauty Academy
Associate - Medical Secretarial With Billing
NUC University
High School Diploma -
Dr Pedro Perea Fajardo
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