Xaina Williams Sims
Atlanta,GA
Summary
Highly skilled and professional Customer Service/Data Entry Representative with extensive experience delivering exceptional support in fast-paced call center settings across diverse industries. I demonstrate a steadfast dedication to customer service, adept at fostering productive relationships, resolving intricate issues, and cultivating customer loyalty. My strengths include excellent strategic relationship and partnership-building capabilities, strong interpersonal communication skills, meticulous attention to detail, and a superior ability to employ tact and diplomacy to achieve mutually beneficial outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Malone's Steak & Seafood
01.2025 - Current
- As a server my duties are to submit orders to the kitchen and bring food out to guests when it is ready, filling their drinks and checking on other tables
- I'll also help my tables pay their bill and make correct change, keeping track of receipts and tips
Leasing Professional
Rosemont Bentley
11.2024 - 02.2025
- Dedicated and knowledgeable Leasing Professional with a strong background in property leasing and customer service
- Demonstrates a proven ability to drive occupancy rates by effectively marketing properties and building lasting relationships with prospective tenants
- Skilled in conducting property tours, negotiating lease agreements, and ensuring a seamless application process
- Committed to delivering exceptional customer experiences and maintaining high standards of tenant satisfaction
- Strong communication and organizational skills, combined with a detailed understanding of market trends, enable the execution of strategic leasing initiatives that align with business goal
Leasing Professional
Rosemont Chamblee
01.2022 - 11.2024
- Dedicated and knowledgeable Leasing Professional with a strong background in property leasing and customer service
- Demonstrates a proven ability to drive occupancy rates by effectively marketing properties and building lasting relationships with prospective tenants
- Skilled in conducting property tours, negotiating lease agreements, and ensuring a seamless application process
- Committed to delivering exceptional customer experiences and maintaining high standards of tenant satisfaction
- Strong communication and organizational skills, combined with a detailed understanding of market trends, enable the execution of strategic leasing initiatives that align with business goal
Warehouse Associate
DHL
07.2021 - 10.2022
- As A Warehouse Associate I'm responsible for receiving, processing, and storing inventory, fulfilling orders, and maintaining a clean and organized warehouse environment, including tasks like packing, shipping, and operating equipment
Head Hostess
Slush ATL
04.2021 - 10.2022
- Experienced and dynamic Head Hostess with a strong background in hospitality and customer service
- Skilled in managing front-of-house operations, including overseeing seating arrangements, coordinating reservations, and ensuring a warm and welcoming atmosphere for all guests
- Proven ability to lead and train hosting staff, fostering a team-oriented environment that prioritizes exceptional service
- Demonstrates excellent communication and interpersonal skills, effectively managing guest inquiries and addressing concerns to enhance the dining experience
- Strong organizational abilities and attention to detail contribute to efficient operations and high levels of customer satisfaction
Receptionist/ Hostess/ Food Runner
Suite Food Lounge
06.2020 - 11.2021
- Managed multi-line phone systems and organized sensitive documents using both alphabetical and numeric filing methods
- Provided guest services, coordinated appointment bookings, and performed light cash handling duties
- Additionally, ensured prompt and accurate delivery of food orders from the kitchen to customers' tables
Receptionist
Moestyles
02.2017 - 05.2020
- Appointment booking and confirmation, filing, multi line telephone handling and guest greeter
Education
High school diploma - Customer service
Stone Mountain High School
Stone Mountain, GA05.2020
Skills
- Restaurant Experience
- Childcare
- Retail sales
- Property Leasing
- Busser
- Food Preparation
- Computer networking
- Food Service
- Data Entry
- Guest Services
- Cashiering
- Serving
- Customer Service
- Microsoft Outlook
- Cleaning Experience
- Marketing
- Telecommunication
- Property Management
- Multi-line Phone Systems
- Money Handling
- Retail Sales
- Assistant Manager Experience
- Negotiation
- POS
- Office Management
- Yardi
- Serving Experience
- Sales
- Fair Housing Regulations
- Cooking
- Accounting
- Cash handling
- Upselling
- Front desk
- Organizational Skills
- Communication Skills
- Kitchen Experience
- Cash register
- Host/Hostess
Certification
Driver's License
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Server
Malone's Steak & Seafood
01.2025 - Current
Leasing Professional
Rosemont Bentley
11.2024 - 02.2025
Leasing Professional
Rosemont Chamblee
01.2022 - 11.2024
Warehouse Associate
DHL
07.2021 - 10.2022
Head Hostess
Slush ATL
04.2021 - 10.2022
Receptionist/ Hostess/ Food Runner
Suite Food Lounge
06.2020 - 11.2021
Receptionist
Moestyles
02.2017 - 05.2020
High school diploma - Customer service
Stone Mountain High School
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