Xander McCutcheon
Fort Wayne,IN
Summary
Skilled Shift Leader with experience in overseeing daily operations, Solving problems as they arrive, and addressing customer concerns. Strengths include strong communication skills coupled with problem-solving abilities and keen attention to workflow efficiency. Have consistently demonstrated leadership qualities by fostering team cohesion and enhancing operational performance in previous roles.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Leader
Starbucks
Columbia City, IN
08.2022 - Current
- Analyzed sales data to identify trends and areas for improvement.
- Monitored inventory levels and ordered supplies as needed.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Conducted regular meetings with team members to discuss upcoming events or changes in policy and procedures.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Monitored employee performance and provided feedback for improvement.
- Evaluated employee performance, delivering individualized feedback and praise.
Assistant Store Manager
Wendys Restaurant
Fort Wayne, IN
07.2020 - 06.2022
- Maintained a safe working environment by enforcing safety regulations.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
Education
Some College (No Degree) - Business Administration And Management
Indiana University - Purdue University Fort Wayne
Fort Wayne, INSkills
- Customer Service Management
- Sales and Upselling
- Team motivation
- Creative Problem-Solving
- Goal Setting and Tracking
Certification
- ServSafe
Timeline
Shift Leader
Starbucks
08.2022 - Current
Assistant Store Manager
Wendys Restaurant
07.2020 - 06.2022
Some College (No Degree) - Business Administration And Management
Indiana University - Purdue University Fort Wayne
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