Xaniah Austin
Customer Service
Mebane,NC
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Trainable and committed to creating warm and inviting atmosphere.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Hostess
Ruby Tuesday
Mebane , NC
08.2022 - Current
- .
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
Daycare Assistant
The Care Bear Childcare
Greensboro , NC
05.2018 - 09.2020
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Designed monthly activity schedules to balance play, rest and learning time.
- Taught children to organize toys, wash hands, and share by leading by example.
- Promoted learning and social development through structured and unstructured playtime.
Hostess
Texas Roadhouse
Greensboro , NC
07.2021 - 11.2021
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
Education
High School Diploma -
Alamance Virtual School
Burlington 08.2022 - 06.2023
Associate of Arts - Surgical Technology
Guilford Technical Community College
Jamestown, NC 06.2023 - Current
Skills
Front-of-house display creation
Table setting knowledge
Dining room management
Impression management
Reservation coordination
High-volume dining
Performance improvement
Guest seating arrangements
Interactive communication skills
Certification
Microsoft Office Specialist
Timeline
Associate of Arts - Surgical Technology
Guilford Technical Community College
06.2023 - Current
Microsoft Office Specialist
01-2023
Hostess
Ruby Tuesday
08.2022 - Current
High School Diploma -
Alamance Virtual School
08.2022 - 06.2023
Hostess
Texas Roadhouse
07.2021 - 11.2021
Daycare Assistant
The Care Bear Childcare
05.2018 - 09.2020