Xavia Marsh
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
11
11
years of professional experience
Work History
ROI Specialist
DCH Regional Medical Center
03.2025 - 09.2025
- Prepared medical records to be release to other medical facilities requesting for patient history and information.
- Scanned and uploaded medical records into electronic medical records system.
- Followed up with medical staff regarding missing information in patient records.
- Assisted in training new staff on medical record processing and filing procedures.
- Developed and implemented new filing system for medical records to improve efficiency.
- Crossed trained as a Vital Stats Specialist and Medical Auditor
Case Builder
Maximus
06.2022 - 04.2023
- Processed exam requests from VA
- Checked veteran's previous cases for overlapping information and identified potential issues.
- Drafted and submitted clarification inquiries to VA
- Entered relevant information into software for physician use during appointments and follow-ups.
Customer Service Agent
The American Red Cross
03.2020 - 06.2022
- Handled customer inquiries through the phone, ensuring quick transfers to minimize waiting times.
- Managed class registrations, cancellations, and refunds.
- Documented all calls for tracking purposes.
- Addressed customer complaints and responded to urgent requests.
Medical Records Technician
Bryce Warehouse
10.2018 - 03.2020
- Filed and reviewed documentation regarding patient conditions and treatments
- Processed patient admissions and discharges
- Updated patient files
Administrative Support Assistant I
Mary Starke Harper Center
08.2014 - 10.2016
- Updated patient records daily using electronic health record system.
- Entered Risk Management data and patient discharge information
- Scanned and copied contracts, notes, and essential documents
- Filed patient charts in alphabetical and numerical order
- Obtained and entered new patient demographic information
- Contacted insurance companies and individuals regarding outstanding accounts to arrange payments.
- Collected, posted, and managed patient account payments
Education
Associate of Applied Science - Medical Records
Shelton State Community College
08-2014
Associate of Science - Business Office Management & Technology
Shelton State Community College
08-2014
Certificate - Medical Coding
Shelton State Community College
08-2019
High School Diploma -
Paul W. Bryant High School
05-2010
Personal Information
Timeline
ROI Specialist
DCH Regional Medical Center
03.2025 - 09.2025
Case Builder
Maximus
06.2022 - 04.2023
Customer Service Agent
The American Red Cross
03.2020 - 06.2022
Medical Records Technician
Bryce Warehouse
10.2018 - 03.2020
Administrative Support Assistant I
Mary Starke Harper Center
08.2014 - 10.2016
Associate of Applied Science - Medical Records
Shelton State Community College
Associate of Science - Business Office Management & Technology
Shelton State Community College
Certificate - Medical Coding
Shelton State Community College
High School Diploma -
Paul W. Bryant High School
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