Xavier Johnson
Lake Mary
Summary
Dedicated and customer-focused professional seeking a role in guest services, eager to leverage a strong work ethic, quick learning abilities, and a collaborative spirit. Committed to delivering exceptional service that enhances the overall experience for patrons. Proven ability to adapt swiftly to new environments and challenges, ensuring seamless and positive interactions for every guest. Passionate about contributing to a team that prioritizes customer satisfaction and fosters a welcoming atmosphere.
Overview
4
4
years of professional experience
Work History
Lead Bartender/Server
Foxtail Catering & Events
08.2024 - 03.2026
- Supervised bar operations, ensuring compliance with health and safety regulations.
- Trained and mentored junior bartenders/baristas on drink preparation and customer service techniques.
- Developed innovative drink menus in collaboration with event planners to enhance guest experiences.
- Managed inventory levels, ordering supplies to maintain efficient bar operation and minimize waste.
- Resolved customer complaints promptly, enhancing satisfaction and fostering repeat business opportunities.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a loyal customer base by fostering an engaging and welcoming atmosphere for patrons.
Guest Services(FOH)
Huey Magoo's
02.2022 - 12.2023
- Provided exceptional service, mastered menu knowledge, handled POS transactions, maintained cleanliness and organization.
- Worked well in a team setting, providing support and guidance.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Server
Topgolf
09.2021 - 01.2022
- Collaborated closely with kitchen staff and servers, mastered menu knowledge, contributed to cleanliness and organization.
- Delivered food orders promptly to guests, ensuring accuracy and presentation standards.
- Managed multi-table sections efficiently during peak hours, optimizing workflow.
- Trained new team members on service standards and menu knowledge.
- Resolved customer complaints promptly, improving overall dining satisfaction ratings.
- Cultivated warm relationships with regular customers.
Education
A.A. (Pending) -
Seminole State College/UCF
High School Diploma - undefined
Seminole High School
Skills
- Hard working, and affable
- Customer service
- Suggestive selling
- Staff management
- Inventory
- Cleanliness standards
- Social media marketing
- Inventory control
- Basic accounting
- Outgoing personality
Languages
English
Native or Bilingual
Interests
- Photography
- Fashion
- Graphic Design
- Digital Art and Animation
- Adventure Travel
Timeline
Lead Bartender/Server
Foxtail Catering & Events
08.2024 - 03.2026
Guest Services(FOH)
Huey Magoo's
02.2022 - 12.2023
Server
Topgolf
09.2021 - 01.2022
High School Diploma - undefined
Seminole High School
A.A. (Pending) -
Seminole State College/UCF