Faith Hanrahan
Nashville,TN
Overview
8
8
years of professional experience
Work History
Lead Bartender/Server
Tennfold Brewery
Nashville, TN
10.2023 - Current
- Lead by example while fulfilling the needs of guests
- Provide help and advice to coworkers as any issues may arise
- Offer a helping hand, prior to manager involvement, to deesclate the problem and find a solution
- Retain customer loyalty and increase guests probability to return
Premium Suites Team
Nissan Stadium
Nashville, TN
05.2023 - Current
- Providing personalized, customer-oriented service to premium clients during all events held at Nissan Stadium
- Adapting and ensuring any special requests are met in an effective and timely manner
- Creating a positive and friendly environment to all guests, returning or new, resulting in a positive event experience
Bartender/Server
Nashville Underground
Nashville, TN
05.2023 - 12.2023
- Grant each customer with a satisfactory visit from beginning to end
- Provide suggestions and answer and questions regarding the menu
Bartender
Walkers Tap&Table
Glenwood, MD
11.2022 - 04.2023
- Craft and create upscale cocktails in a friendly environment to ensure a positive guest experience
- Asses guests needs and preferences to provide accurate recommendations
- Warmly greeted new and returning customers to develop relationships resulting in customer loyalty
Bartender/Server
Hooper's Crab House
Ocean City, MD
04.2020 - 11.2022
- Create a positive patron experience by delivering exceptional customer service to all guests
- Ensured customer satisfaction by overseeing and delivering accurate food and drink orders
- Trained new employees to ensure proper restaurant regulations were thoroughly understood
Assistant
James Magno CPA LLC
Rockville, MD
01.2017 - 12.2019
- Organize and postage 800 clients tax organizers
- Transport organizers to post office in a timely manner
- Answer phone calls and assist in the scheduling of appointments
Education
Bachelor of Science - Mass Communication, Advertising & Public Relations
Towson University
Towson, MD05.2021
Timeline
Lead Bartender/Server
Tennfold Brewery
10.2023 - Current
Premium Suites Team
Nissan Stadium
05.2023 - Current
Bartender/Server
Nashville Underground
05.2023 - 12.2023
Bartender
Walkers Tap&Table
11.2022 - 04.2023
Bartender/Server
Hooper's Crab House
04.2020 - 11.2022
Assistant
James Magno CPA LLC
01.2017 - 12.2019
Bachelor of Science - Mass Communication, Advertising & Public Relations
Towson University