Xavier Mendoza
Middleburg,FL
Summary
Enthusiastic computer technician proudly offering several years of experience in upgrading systems, installing network components and providing informal software demonstrations. Enthusiastic employee with knowledge in email account setup. Skilled in task prioritization, exemplary customer service and troubleshooting.
Overview
7
7
years of professional experience
Work History
IT Technician
Alliance & Associates
Orange Park, FL
08.2022 - Current
- Answered user inquiries to resolve computer software or hardware operation problems.
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Maintained records of data communication transactions, problems, and remedial actions or installation activities.
Customer Service Representative
SoFi
Jacksonville, FL
01.2022 - 08.2022
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
IT Technician
SAIT
Jacksonville, FL
05.2020 - 12.2021
- Monitored system performance and implemented preventive maintenance procedures.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Maintained inventory records of IT equipment and supplies.
- Provided technical support to users via telephone or remote access.
Paralegal Specialist
US Army
Columbia, SC
05.2017 - 12.2019
- Attended court proceedings such as hearings and trials as requested by attorneys.
- Reviewed legal documents and prepared summaries of findings for attorneys.
- Performed administrative duties such as filing documents with the court system or scheduling appointments.
- Organized records of evidence or other materials necessary for legal actions.
- Conducted comprehensive legal research and analysis to support case preparation and litigation processes.
- Maintained professional knowledge by attending legal workshops, reviewing professional publications, and participating in professional societies.
Education
High School Diploma -
Fleming Island High School
Orange Park, FL05-2016
Skills
- Excellent Communication
- Conflict Resolution
- Active Listening
- Data Entry
- Customer Service
- Attention to Detail
- Friendly, Positive Attitude
- MS Office
- Application installations
- IT Documentation
- Hardware Installation
- Remote Support
- Troubleshooting and diagnostics
- Software updating
- Technical Support
- Help Desk Support
Timeline
IT Technician
Alliance & Associates
08.2022 - Current
Customer Service Representative
SoFi
01.2022 - 08.2022
IT Technician
SAIT
05.2020 - 12.2021
Paralegal Specialist
US Army
05.2017 - 12.2019
High School Diploma -
Fleming Island High School
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