XAVIER MORGAN
Atlanta,GA
Summary
Energetic Employee Engagement Coordinator with expertise in new business development, customer service, and relationship management. Proven history of excellent performance in Workplace Experience and Corporate Real Estate, demonstrating ability to create a positive and engaging work environment. Ambitious and focused mindset with a natural aptitude for client acquisition. Proficient in mainstream software and adept at quickly and effectively adapting to unfamiliar systems through training.
Overview
7
7
years of professional experience
Work History
Enterprise Operations Manager
Wheels Up
04.2023 - Current
- Compiled detailed reports of results including remediation recommendations and risk mitigation strategies.
- Reviewed incoming messages relating to flight operations and took necessary actions accordingly.
- Developed strong relationships with key partners in order to ensure smooth operations between departments.
- Developed relationships with local vendors and service providers to enhance guest experiences.
- Implemented risk mitigation measures such as quality assurance reviews of high-risk cases.
- Coordinated with other departments, such as maintenance and catering, to ensure all necessary preparations for flights were completed.
Client Relationship Manager
Delta Air Lines, Inc
01.2022 - 03.2023
- Established strong professional relationships with Project Leaders and key clients.
- Implemented strategies for ongoing enhancement of employee and client satisfaction.
- Motivated and empowered team members to build client satisfaction and loyalty to support retention and growth.
- Identified deficiencies and opportunities in procedures and controls.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Strengthened training programs with tactical approaches.
Assistant Workplace Manager
T-Mobile Headquarters
08.2020 - 12.2021
- Collected, analyzed and prepared reports of statistical data to assess facility management objectives.
- Delivered trend analysis to senior leadership on office settings.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Supervised vendors and contracts to support office environment.
- Supervised system orders and finalized after validation.
- Oversaw vendor coordination for facility maintenance.
Client Service Representative
Deloitte
04.2018 - 06.2020
- Customized client interactions, recognizing individual requirements and matching services accordingly.
- Resolved service issues by coordinating effectively with operational teams.
- Guided customer decisions through insightful presentation of analysis results.
- Coordinated and allocated equipment, supplies and staff for events.
- Managed logistics for events.
- Developed initiatives for executive potential among co-op students.
Education
Bachelor of Arts - Mass Communication
BENEDICT COLLEGE
Columbia, SC05.2011
Skills
- New Hire Onboarding
- Employee Engagement
- Risk Mitigation
- KPIs Identification
- Client Relationship Management
- Content Development
Timeline
Enterprise Operations Manager
Wheels Up
04.2023 - Current
Client Relationship Manager
Delta Air Lines, Inc
01.2022 - 03.2023
Assistant Workplace Manager
T-Mobile Headquarters
08.2020 - 12.2021
Client Service Representative
Deloitte
04.2018 - 06.2020
Bachelor of Arts - Mass Communication
BENEDICT COLLEGE
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