Xavier Owens
Brooklyn
Summary
Dedicated professional with expertise in customer service and health and safety compliance. Proven ability to train staff and enhance operational efficiency. Committed to fostering a safe and supportive environment for individuals with developmental disabilities.
Overview
7
7
years of professional experience
Work History
Direct Support Professional
Birch Family Services
Brooklyn, NY
04.2022 - Current
- Facilitated daily living activities, promoting independence and personal growth for individuals with developmental disabilities.
- Implemented personalized care plans, ensuring consistency in support and meeting individual needs effectively.
- Coordinated recreational and social activities, enhancing engagement and community integration among participants.
- Trained and mentored new staff on best practices for client support and safety protocols.
Team Member
Rasing Canes
Brooklyn, NY
02.2025 - 07.2025
- Provided exceptional customer service, ensuring positive dining experiences for all patrons.
- Operated kitchen equipment efficiently, maintaining high food safety and cleanliness standards.
- Collaborated with team members to streamline order processing and improve service speed.
Shift Manager
McDonald's
Brooklyn, NY
06.2019 - 08.2022
- Oversaw daily operations and ensured compliance with health and safety regulations.
- Trained and mentored team members to enhance performance and customer service skills.
- Managed inventory levels, optimizing stock control to reduce waste and improve efficiency.
Education
Technology Management
The New York City College of Technology
Brooklyn, NY05-2026
Skills
- Employee training
- Cash handling
- Team development
- Health and safety regulations
- Food preparation
- Food safety compliance
Timeline
Team Member
Rasing Canes
02.2025 - 07.2025
Direct Support Professional
Birch Family Services
04.2022 - Current
Shift Manager
McDonald's
06.2019 - 08.2022
Technology Management
The New York City College of Technology