Xavier Pugh
Miami,FL
Summary
Guest-oriented professional with a strong background in hospitality offering experience in fast-paced restaurant settings. Highly skilled in managing guest needs while quickly addressing and correcting issues with service or rooms to maximize guest experience. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks.
Overview
6
6
years of professional experience
Work History
Head Server
Kaia Greek
01.2023 - 07.2023
- Trained new staff on restaurant operations and policies to strengthen performance.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Memorized restaurant's wine stock and the meals they should accompany.
- Recognized as the employee of the month for three months in a row, exceeding weekly sales target by 14% by up-selling appetizers, entrees, drinks, and deserts.
- Ensured that all company standards are being maintained in all areas of the facility.
Head Server
Cecile's
01.2022 - 12.2022
- Delivered professional, friendly, and fast service
- Trained all new hires on guest service expectations, safety procedures, proper food handling, and restaurant protocols
- Ensured a smooth and fast flow of work between the front house and the back house
- Assisted the general manager with overall supervision of daily operations and associates
Internship Student
Maison D'Anthouard
07.2021 - 12.2021
- Completed a 6-month internship in a four-star hotel, foreshadowing management.
- Gained exposure to all hotel operations, including customer service, marketing, and budget/finance review
- Welcomed guests, handled complaints, found solutions to issues, managed inventory and conducted room checks
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
Field Crew
Miami Transformers
03.2020 - 01.2021
- Acquired this full-time position during the Covid lockdown and maintained college credits via virtual classes
- Performed specialized tasks such as servicing, decommissioning, repairing and refurbishing transformers
- General maintenance warehouse duties – painting, operating fork-lift in a Spanish language working environment
Deliverer and In-shop Service
Jimmy John's
05.2019 - 09.2019
- Performed activities directly related to preparation of products and providing services
- Direct customer service; greeting or assisting clients, cashier work, answering phone and handling orders
- Provided impeccable rapport with customers through customer-focused approach
- Ensured Health & Safety protocols were always maintained
Education
Bachelor of Science - Hospitality And Tourism Management
Florida State University
Tallahassee, FL12.2022
Skills
- Service Prioritization
- Critical Thinking
- Upselling Techniques
- Staff Training
- Wine Service
- POS Systems Operations
- Leadership
- Safe Food Handling
- Guest Satisfaction
- Menu Recommendations
Languages
French
Native or Bilingual
Spanish
Professional Working
Timeline
Head Server
Kaia Greek
01.2023 - 07.2023
Head Server
Cecile's
01.2022 - 12.2022
Internship Student
Maison D'Anthouard
07.2021 - 12.2021
Field Crew
Miami Transformers
03.2020 - 01.2021
Deliverer and In-shop Service
Jimmy John's
05.2019 - 09.2019
Bachelor of Science - Hospitality And Tourism Management
Florida State University
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