Xavier Rivera
Houston,TX
Summary
Proven leader in customer service and staff oversight, I excelled at Zalat Pizza by enhancing customer loyalty and streamlining operations. My expertise in training and maintaining workplace safety, coupled with a knack for resolving customer complaints, significantly boosted store efficiency and satisfaction. My hands-on approach ensured meticulous store maintenance, showcasing my commitment to excellence and team mentorship.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Key Holder
Zalat Pizza
06.2023 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Managed store personnel by delegating tasks and supervising daily operations.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Education
High School Diploma -
North Houston Early College High School
Houston, TX05.2024
Skills
- Customer Service
- Training and mentoring
- Store maintenance
- Workplace Safety
- Staff Oversight
- Inventory Monitoring
Certification
Certified Forklift Operator
Timeline
Key Holder
Zalat Pizza
06.2023 - Current
High School Diploma -
North Houston Early College High School