Summary
Work History
Education
Skills
Timeline
Generic

Xavier Roman

Chicago

Summary

Dynamic professional with extensive experience at Jimmy John's, excelling in customer service and staff training. Proven ability to enhance team performance and resolve issues effectively. Skilled in time management and cash handling, consistently achieving high customer satisfaction and operational efficiency. Adaptable leader committed to maintaining high standards in fast-paced environments.

Work History

Evening Manager

Jimmy John's Gourmet Sandwiches
2206 N Clybourn Ave
2019 - 2026

In the past five years of working with in the company I developed and refined my skills as well as strengthen my work ethic. From starting as a delivery biker to being promoted all the way to evening shift manager I learned in assisting in customer satisfaction, being team oriented, effective communication, and sales experience.

  • Assisted, supervise, and direct In-shop employees as well as delivery drivers and or bikers.
  • Handling customer's orders, issues and complaints.
  • Maintain food safety and cleanliness standards.
  • Restock food, drinks, and paper supplies as well as wrap, label, and store food properly.
  • Manage cash handling, drawer counts, and nightly deposits.
  • Clean and sanitize prep areas, equipment, floors, and bathrooms.
  • Compleat closing procedures, paper work, as well as lock and secure the building.

Delivery Driver

Amazon
3639 W Howard St
2022 - 2023

Since working at Amazon it displayed how good time management, attention to detail, and being diligent can elevate productivity. From starting each day with a vehicle safety inspections to loading and organizing the vehicle before beginning my assigned route. I maintain and meet delivery quotas and time targets as well as following driver safety rules and laws.

  • Conducting vehicle inspection before and after shift.
  • Load, unload, and organize packages from the delivery vehicle.
  • Operated delivery vehicle safely while adhering to traffic regulations and company policies.
  • Handle packages with care to prevent damage.
  • Delivered packages efficiently, ensuring on-time arrivals and customer satisfaction.

Education

No Degree -

Wilber Wright College
4300 N Narragansett Ave, Chicago, IL 60634

High School Diploma -

Amundsen High School
5110 N Damen Ave, Chicago, IL 60625
06-2018

Skills

  • Customer service expertise
  • Staff training and development
  • Effective problem resolution
  • Time management
  • Adaptability
  • Delegation and supervision

Timeline

Evening Manager

Jimmy John's Gourmet Sandwiches
2019 - 2026

Delivery Driver

Amazon
2022 - 2023

No Degree -

Wilber Wright College

High School Diploma -

Amundsen High School
Xavier Roman