Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

XAVIER TRICE

Summary

Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service in restaurants, parcel delivery service operations, and inventory management. Dedicated, well-organized, highly communicative, and detail-oriented team player.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Fulfillment Center Associate - T1

Amazon
07.2022 - Current
  • Promoted the use of RF scanners to quickly pick items and place them in the appropriate bins, reducing fulfillment errors.
  • Accurately entered package information into the company's computer system using Amazon Ship tools.
  • Operated warehouse equipment and reported instances of safety code violations to management to reduce the risk of accidents.
  • Was in charge of organizing, palletizing, and transporting completed packages.
  • Used equipment like pallet jacks and hand trucks to move heavy boxes.
  • Reduced fulfillment errors by quickly picking items to the appropriate bins with RF scanners.
  • Placed packed boxes on conveyor belts to be transported to shipping stations.
  • Labeled boxes, crates, and containers with accurate order information, destinations, and codes to reduce shipping errors.
  • Checked inbound and outbound shipments for accuracy and to avoid mistakes.

Shift Manager

Wendy's
02.2017 - 08.2021
  • Provided a superior customer experience by responding to customer concerns, demonstrating empathy, and quickly resolving issues.
  • Maintained a calm demeanor throughout periods of high volume or unusual events in order to keep the store running smoothly and set a good example for the shift team.
  • Calculated timecards to process employee payroll for team members using RTI Software.
  • Maximized quality assurance by completing frequent line checks.
  • Created and implemented policies to achieve customer satisfaction and maintain food service standards.
  • Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
  • Achieved a 98.00 sanitation score for Wendy's by Keeping the restaurant clean, well-organized, and shifted, along with receiving satisfactory conduct and reports from customers on their experience.
  • Certified in SERV Safe by completing SERV Safe Food Protection Manager Certification Examination

Education

Bachelor of Science - Industrial Technology

East Carolina University
Greenville, NC
07.2023

Associate of Applied Science - Information Technology - Computer Programming

Isothermal Community College
Spindale, NC
12.2019

Skills

  • Proficiency in Windows OS and MacOS
  • Proficiency in Microsoft Office 365 Suite
  • Proficiency in Linux Red Hat Enterprise
  • Proficiency in Mainframe COBOL
  • Proficiency in HTML & Python programming
  • Computer literate
  • Interdepartmental communication
  • Team management
  • Customer service
  • Team building
  • Employee Training
  • Complex Problem-Solving

Certification

CompTIA Network+ - Issued by CompTIA.org - March 2022

Relevant skills: Network Security, Cloud Management, & Networking Services


ICC: Computer Programming and Development - Issued By Isothermal CC - December 2018

Relevant Skills: Computer Programming & Web Development

Timeline

Fulfillment Center Associate - T1

Amazon
07.2022 - Current

Shift Manager

Wendy's
02.2017 - 08.2021

Bachelor of Science - Industrial Technology

East Carolina University

Associate of Applied Science - Information Technology - Computer Programming

Isothermal Community College

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