Xiaoci Ren
Las Vegas,NV
Summary
Accomplished Small Business Owner and former Sales Manager at Tapestry Inc. Excellent interpersonal and communication skills to engage with customers and handle challenging situations with professionalism and empathy. Highly organized and detail-oriented, capable of handling multiple tasks and responsibilities effectively. Demonstrated ability to work harmoniously in a team environment and collaborate effectively with colleagues.
Overview
7
7
years of professional experience
Work History
Small Business Owner
Self-employeed
12.2020 - 05.2024
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
Sales Manager
Tapestry Inc
02.2017 - 07.2020
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Assisted sales team with completing customer transactions and managing issues.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
Education
Associate of Arts - Primary Education Major
Shenyang University
China,Shenyang07.2008
Skills
- Teamwork and Collaboration
- Problem-solving skills
- Exceptional customer service
- Flexible Schedule
- Relationship Building
- Desktops, Laptops, and Mobile Devices
- Inventory Management
- Luxury Retail Experience
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Small Business Owner
Self-employeed
12.2020 - 05.2024
Sales Manager
Tapestry Inc
02.2017 - 07.2020
Associate of Arts - Primary Education Major
Shenyang University
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