Job Search Status
Open to workDesired start date: Flexible
Open To Work
Xiaoxuan Zhen
Chicago,IL
Work Preference
Summary
Dedicated Customer Service Associate skilled in problem resolution, team collaboration, and understanding customer needs. Committed to enhancing satisfaction and streamlining processes.
Proactive customer service professional with experience in resolving inquiries and improving service efficiency. Known for strong communication skills and the ability to thrive under pressure, ready to drive customer satisfaction and operational excellence.
Results-driven customer service associate with a proven track record in enhancing customer relationships and resolving issues. Skilled in managing workflows and fostering collaboration, poised to contribute to team success and elevate customer experiences.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Partea
Chicago, IL
05.2024 - 12.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Provided detailed product knowledge to enhance customer satisfaction and retention.
- Managed order processing and ensured timely delivery of services to customers.
- Collaborated with team members to improve service efficiency and workflow processes.
- Conducted follow-ups with customers to assess service quality and address feedback.
- Implemented feedback mechanisms to enhance overall customer experience strategies.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction scores.
- Increased team productivity with effective communication and coordination of tasks.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Educated customers about billing, payment processing and support policies and procedures.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Met customer call guidelines for service levels, handle time and productivity.
- Managed timely and effective replacement of damaged or missing products.
- Increased efficiency and team productivity by promoting operational best practices.
Front Desk Assistant
Chicago, IL
06.2021 - 04.2024
- Managed front desk operations, ensuring seamless check-in and check-out processes.
- Assisted guests with inquiries, providing information on services and local attractions.
- Maintained organized filing systems for guest records and reservations.
- Coordinated communication between departments to enhance guest experiences.
- Processed payments accurately, managing cash handling procedures effectively.
- Implemented efficient scheduling for appointments and event bookings.
- Resolved guest issues promptly, fostering positive relationships and satisfaction.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Kept accounts in balance and ran daily reports to verify totals.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
Bachelor of Science - Computer Science
University of Illinois At Chicago
Chicago12-2026
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Refunds and exchanges
- Calm and professional under pressure
- Teamwork and collaboration
- Understanding customer needs
- Billing adjustments and refunds
- Order and refund processing
- Mandarin fluency
- Cantonese fluency
Accomplishments
- Provided efficient and friendly customer service in a fast-paced restaurant environment
- Managed customer check-ins, reservations, and inquiries with professionalism
- Handled cash and card transactions accurately using POS systems
- Resolved customer concerns and maintained a positive dining experience
- Collaborated with team members to ensure smooth daily operations
- Maintained organization and cleanliness of front desk area
Languages
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
English
Professional Working
Timeline
Customer Service Associate
Partea
05.2024 - 12.2025
Front Desk Assistant
06.2021 - 04.2024
Bachelor of Science - Computer Science
University of Illinois At Chicago