Ximena Baez
Las Cruces
Summary
Hard working and reliable with strong skills experienced in different aspects of work. Looking to bring my experience and dedication to a new opportunities in my career.
Overview
4
4
years of professional experience
Work History
Substitute Teacher
Las Cruces Public Schools
10.2023 - 05.2024
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
- Provided feedback to students on assignments and tests, offering constructive advice for improvement.
Customer Service Representative
A-list Party Central
05.2020 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Accepted cash and credit card payments from customers
- Trained new personnel regarding company operations, policies and services.
Education
Onate High School
Las CrucesSkills
- Classroom management
- Adaptable
- Relationship building and management
- Organizational
- Verbal and written communication
- Activity management
- Cash Handling
- Microsoft Word
- Responsible and Reliable
- Communication skills
- Athletic taping
- Injury prevention
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Substitute Teacher
Las Cruces Public Schools
10.2023 - 05.2024
Customer Service Representative
A-list Party Central
05.2020 - 03.2023
Onate High School
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