Ximena Covarrubias
El Paso,TX
Summary
Dynamic professional with a proven track record in customer service and multitasking, demonstrated at The Shack and STEAMSPIRATION. Excelled in conflict resolution and active learning, enhancing guest experiences and fostering educational growth. Skilled in cleanliness and hygiene, adept at creating positive, memorable interactions. Achieved significant improvements in customer satisfaction and learning outcomes.
Overview
1
1
year of professional experience
Work History
Restaurant Hostess
The Shack
El Paso, TX
11.2024 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Completed daily side work and opening and closing duties without fail.
- Answered customer questions about hours, seating, and menu information.
- Backed up servers by checking on tables and retrieving items for guests.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
Childcare Educator
STEAMSPIRATION
El Paso, TX
02.2024 - 09.2024
- Engaged with children on individual basis to build positive relationships and promote learning.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Communicated with parents and other staff about student progress.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Incorporated music, art and literature into curriculum.
- Communicated with children's guardians about daily activities, behaviors and related issues.
- Planned and executed activities to stimulate physical, social and intellectual growth.
Education
Science
University of El Paso Texas
El Paso, TXSkills
- Customer service
- Strong multitasking
- Active learning
- Cleanliness and hygiene
- Conflict resolution
- Handling complaints
- Judgment and decision making
- Memory retention
Languages
Spanish
Native or Bilingual
Timeline
Restaurant Hostess
The Shack
11.2024 - Current
Childcare Educator
STEAMSPIRATION
02.2024 - 09.2024
Science
University of El Paso Texas