Ximena Del Razo Garcia
Orlando,FL
Summary
Dynamic Shift Manager at McDonald's with a proven track record in employee training and sales analysis. Enhanced operational efficiency through strategic staff scheduling and regulatory compliance, resulting in improved customer satisfaction. Skilled in team building and problem-solving, fostering a positive work environment that drives exceptional service and productivity.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Manager
McDonald's
Orlando, FL
06.2022 - Current
- Ensured compliance with health and safety regulations.
- Inspected work areas regularly for cleanliness and organization standards.
- Enforced safety standards throughout the store including proper use of equipment.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Trained new employees on company policies, procedures, and job responsibilities.
- Analyzed sales data to identify trends and areas for improvement.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Provided coaching and guidance to team members when necessary to improve performance.
- Ensured compliance with food safety regulations and quality standards.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Enhanced operations and boosted productivity through employee training, coaching and assignments.
- Managed daily cash intake by counting out registers and tabulating profits.
- Coached employees on interactions with customers to drive exceptional service.
- Communicated with other shift managers to facilitate continuum of customer service.
Education
Associate of Science - Business Management
Valencia College
Orlando, FL12-2026
Skills
- Employee training
- Customer service
- Sales analysis
- Regulatory compliance
- Staff scheduling
- Team building
- Customer service focus
- Policy administration
- Problem solving
Languages
Spanish
Native/ Bilingual
Certification
- ServeSafe
Timeline
Shift Manager
McDonald's
06.2022 - Current
Associate of Science - Business Management
Valencia College
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