Xiomara Contreras
Middleburg,FL
Summary
Versatile professional with a background in customer service and education, adept at managing interactions across various platforms. Experience in coordinating services and teaching highlights strong communication and organizational skills. Committed to enhancing customer satisfaction through attentive service and effective problem resolution.
Overview
1
1
year of professional experience
Work History
Customer Service Phone Agent
AXION
Jacksonville, Florida
02.2025 - Current
- Conduct outbound calls to members to assist with scheduling overdue or preventive healthcare appointments, including annual check-ups and screenings.
- Provide clear and accurate information regarding member benefits, coverage, and eligibility.
- Educate members on available healthcare services and encourage proactive health management.
- Address member questions and concerns with professionalism, empathy, and efficiency.
Phone agent
INTOUCHCX
Bogota
- Resolved customer concerns and complaints professionally, fostering loyalty and a positive experience.
- Assisted customers via phone with inquiries on orders, enhancing satisfaction through timely updates on status, tracking, returns, and exchanges.
- Provided detailed product information, helping customers choose items best suited to their needs.
Medical tourism specialist
PEAKTOPHEALTH
Istanbul
- Coordinated medical travel services for English- and Spanish-speaking clients, facilitating cosmetic surgery, hair transplants, and dental procedures.
Spanish teacher
BAHCESEHIR KOLEJI
Istanbul
- Developed engaging lesson plans incorporating games, songs, and interactive activities, fostering early language learning.
- Adapted teaching methods for diverse age groups and learning abilities, ensuring effective comprehension and engagement.
- Taught Spanish language skills to kindergarten and primary school students, enhancing basic vocabulary, pronunciation, and conversational skills.
Education
Innovation in ELE teaching competencies -
UNIVERSIDAD DE RIOJA / EDINUMEN / CERVANTES INSTITUTE
01-2017
Use of information and communication technologies - education
SENA - NATIONAL LEARNING SERVICE
01-2017
Spanish teacher certification -
UNAMUNO / CERVANTES INSTITUTE
01-2016
Pharmacy Technician
STEPFUL
03-2026
Skills
- Customer service
- Technical skills
- Communication
- Bilingual communication
- Problem-solving
- Empathy
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Phone Agent
AXION
02.2025 - Current
Phone agent
INTOUCHCX
Medical tourism specialist
PEAKTOPHEALTH
Spanish teacher
BAHCESEHIR KOLEJI
Innovation in ELE teaching competencies -
UNIVERSIDAD DE RIOJA / EDINUMEN / CERVANTES INSTITUTE
Use of information and communication technologies - education
SENA - NATIONAL LEARNING SERVICE
Spanish teacher certification -
UNAMUNO / CERVANTES INSTITUTE
Pharmacy Technician
STEPFUL