Summary
Overview
Work History
Education
Skills
Languages
Timeline
Server

Xiomara Guerra

Revere ,MA

Summary

Customer-focused professional with experience in fast-paced, high-volume environments. Proven ability to deliver exceptional service, build strong customer relationships, and drive sales through effective communication and product recommendations. Passionate about beauty and committed to creating positive customer experiences.

Overview

4
4
years of professional experience

Work History

Server

SSP AMERICA
Boston, MA
07.2024 - Current
  • Delivered high-quality customer service in a fast-paced airport environment, handling 50+ customer interactions per shift
  • Assisted customers with menu selections and provided personalized recommendations
  • Processed orders and handled cash and card transactions accurately
  • Maintained cleanliness and organization in a fast-paced setting
  • Collaborated with team members to ensure efficient and timely service
  • Resolved customer concerns professionally to ensure satisfaction

Banquet Server

Gourmet Carers
Boston, MA
08.2022 - 03.2024
  • Delivered exceptional service during high-volume events serving 50–100+ guests, ensuring guest satisfaction
  • Collaborated with kitchen staff to coordinate meal service and maintain quality standards
  • Set up and dismantled banquet spaces according to event specifications and safety guidelines
  • Provided attentive and timely food and beverage service in fast-paced environments
  • Maintained cleanliness and organization throughout events
  • Assisted guests with requests and ensured a positive event experience

Costumer Service

B’D’s
Boston, MA
06.2022 - 06.2024
  • Provided friendly and attentive customer service to 30+ customers daily in a fast-paced retail environment
  • Assisted customers with product selection and recommendations, improving overall shopping experience
  • Resolved customer concerns and complaints efficiently, maintaining high customer satisfaction
  • Processed cash and card transactions accurately while handling returns and exchanges
  • Assisted with inventory management and restocking merchandise to ensure product availability
  • Maintained a clean, organized, and customer-ready store environment at all times
  • Collaborated with team members to support daily operations and meet store goals

Education

High School Diploma -

Revere High School
Revere, MA
2024

Skills

Customer Service

Sales & Upselling

Communication Skills

Multitasking

Teamwork

Problem-Solving

Cash Handling

Fast-Paced Environment

Attention to Detail

Product Knowledge (Beauty)

Bilingual (Spanish & English)

Languages

English
Professional Working
Spanish
Native or Bilingual

Timeline

Server

SSP AMERICA
07.2024 - Current

Banquet Server

Gourmet Carers
08.2022 - 03.2024

Costumer Service

B’D’s
06.2022 - 06.2024

High School Diploma -

Revere High School
Xiomara Guerra