XIOMARA RAMOS
Newport,NJ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Administrative professional with exceptional drive and dedication to accomplishing business objectives and exceeding customer expectations. Several years of success in the field.
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Administrative Assistant
LaMonica Fine Foods
Millville, NJ
01.2025 - Current
- Managed office correspondence, ensuring timely communication between departments and clients.
- Developed and maintained filing systems, enhancing document retrieval processes and organization.
- Implemented office supply inventory management system, reducing excess spending on materials.
- Assisted in onboarding new employees, providing training on procedures and company policies.
- Streamlined administrative processes by introducing digital tools, improving overall efficiency in operations.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Assisted coworkers and staff members with special tasks on daily basis.
Assistant Manager
Fulton Bank
08.2015 - 12.2024
- Support all aspects of the Financial Center, including individual and team performance
- Assist the Financial center Manager in building a high performing team through employee selection, on-boarding and performance management
- Manage Risk by ensuring the team is in compliance with applicable regulations and Fulton policy and procedure, while demonstrating sound judgment within established limits
- Utilize CRM system and other resources to foster relationship building conversations with customers and ensure a consistent approach to new customers on-boarding and expanding existing relationships
- Resolve all point of contact complex or escalated customer inquiries
- Provide ongoing support to customers regarding products, services and account maintenance requests
- Leverage practical knowledge and understanding of digital solutions and technology to support customers and solve problems
- Answer high volume of incoming calls through the customer call center in an efficient and timely manner
- Data Entry into several systems for account opening, loan approval and transaction handling
- Communicate with customers and work with internal departments to follow up and resolve balances
- Ensure policy & procedure is adhered to for audits and compliance verification
- Complete daily and monthly schedule for team members to ensure adequate staffing for transaction processing
Store Supervisor
TD Bank
04.1999 - 08.2015
- Provided supervisory oversight to a team of advice and service colleagues in the achievement of individual and store objectives that result in legendary customer and colleague experiences
- Provided day to day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service and advice activities and/or solutions while maintaining compliance and regulatory guidelines
- Closely monitored workflow for teller and platform team, prioritizing tasks and delegating duties and responsibilities
- Understand bank operational policies, procedures and regulations
- Establish expectations and educate team on how they play a part in managing risk
- Drive operational excellence in the store, including but not limited to, vault management, control of negotiable items, preventing fraud, managing controllable, promoting integrity, customer privacy and employee safety
Education
High school or equivalent - General Studies
Millville Senior High School
Millville, NJSkills
- Excel
- Outlook
- Word
- Appointment Scheduling
- Customer Service
- Cash handling
- Data Entry
- Bilingual
- Ability to Multitask
- Complaint Resolution
- Interpersonal Skills
- Customer Communications
- Problem-Solving Skills
- Verbal and Written Communication
- Inbound/Outbound Phone Call Management
- Office administration
Certification
Notary Public
Languages
Spanish, Full Professional
Spanish: Professional
Timeline
Administrative Assistant
LaMonica Fine Foods
01.2025 - Current
Assistant Manager
Fulton Bank
08.2015 - 12.2024
Store Supervisor
TD Bank
04.1999 - 08.2015
High school or equivalent - General Studies
Millville Senior High School