Xiomara Rios
Duncanville,TX
Summary
Dynamic and detail-oriented professional with extensive experience as a Dental Receptionist at Mighty Smiles Dental. Proven expertise in insurance verification and appointment scheduling, delivering exceptional customer service while enhancing patient trust. Adept at multitasking and managing time effectively to ensure smooth office operations and positive patient experiences.
Overview
2
2
years of professional experience
Work History
Dental Receptionist
Mighty Smiles Dental
03.2024 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Helped patients complete necessary medical forms and documentation.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
Medical Office Assistant
Proactive Work Health Services
03.2023 - 03.2024
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Registered patients and completed associated paperwork for accurate records.
- Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
Education
Associate Of Applied Science - Diagnostic Medical Sonography
Mountain View College
Dallas, TXSkills
- Insurance verification
- Time management
- Phone and email etiquette
- Excellent multitasking capability
- Appointment scheduling
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Dental Receptionist
Mighty Smiles Dental
03.2024 - Current
Medical Office Assistant
Proactive Work Health Services
03.2023 - 03.2024
Associate Of Applied Science - Diagnostic Medical Sonography
Mountain View College
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