Xitlalhy Pena
Katy,TX
Summary
Efficient professional in medical administrative support, known for high productivity and ability to complete tasks swiftly. Specialized skills include patient scheduling, and records management. Excel in communication, organization, and adaptability, ensuring seamless office operations and positive patient interactions.
Overview
1
1
year of professional experience
Work History
Front Desk Receptionist
West Houston Allergy & Asthma
Katy, TX
05.2024 - 02.2025
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Conducted patient intake interviews to collect medical information and insurance details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Protected patients by observing strict HIPAA guidelines.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Informed patients of financial responsibilities prior to rendering services.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Checked patients in and out for appointments and collected co-payments.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Processed patient payments and scanned identification and insurance cards.
Education
Medical Assistant
Pima Medical Institute
Houston, TX06-2024
Skills
- Patient care
- Electronic health records
- Medical terminology
- Customer service
- Appointment scheduling
- HIPAA compliance
- Communication skills
- Team collaboration
- Problem solving
- Office supplies inventory management
- Cash handling
- Email correspondence
- Multi-line telephone systems
- Fluent in English and Spanish
- Office organization
- Oral and writing communication
- Phone etiquette
- Attention to detail
Affiliations
- Server, Host, To-Go Specialist, Bartender, and Certified Trainer at Olive Garden
- Gym, Art, Running, Reading, and Fashion
- Sports
- School
Accomplishments
- Certified Trainer at Olive Garden
- OSHA and HIPPA certifications
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Front Desk Receptionist
West Houston Allergy & Asthma
05.2024 - 02.2025
Medical Assistant
Pima Medical Institute