Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Xitlali Cruz

Kalamazoo

Summary

Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.

Overview

3
3
years of professional experience

Work History

Cashier

chinos kitchen
Kalamazoo
06.2025 - Current
  • Assisted customers with menu selections and answered inquiries about items.
  • Handled customer complaints with professionalism and courtesy.
  • Followed food safety guidelines to maintain quality standards during service.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Crew Member

McDonald's
New Carlisle
06.2024 - 06.2025
  • Provided excellent customer service in fast-paced environment.
  • Prepared and assembled food items according to company standards.
  • Maintained cleanliness and organization of work area during shifts.
  • Collaborated with team members to ensure smooth operations during peak hours.
  • Adhered to food safety and sanitation guidelines consistently throughout shifts.
  • Handled cash register transactions accurately while providing friendly service.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.

Host

Casa Real Mexican Restaurant
Otsego
06.2022 - 12.2023
  • Greeted and seated guests in a welcoming manner.
  • Managed reservations and waitlists efficiently.
  • Maintained cleanliness and organization of front area.
  • Responded promptly to guest inquiries and concerns.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Provided excellent customer service by anticipating customer needs.
  • Offered seating and other special accommodations to customers according to preferences and dining area volume.

Education

High School Diploma -

Tecumseh High School
New Carlisle, OH
05-2025

Skills

  • Customer service
  • Cash handling
  • Team collaboration
  • Food safety compliance
  • Time management
  • Guest relations
  • Patience and empathy

Languages

Spanish
Full Professional
English
Native/ Bilingual

Timeline

Cashier

chinos kitchen
06.2025 - Current

Crew Member

McDonald's
06.2024 - 06.2025

Host

Casa Real Mexican Restaurant
06.2022 - 12.2023

High School Diploma -

Tecumseh High School

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