Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Xitlalith Murcia Navarro

Santa Ynez,CA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability. Adept at working effectively and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure

Skilled Shift Manager with strong experience in overseeing operations, leading teams, and ensuring customer satisfaction. Proven abilities in staff training, scheduling, and inventory management. Committed to maintaining high quality standards.

Overview

3
3
years of professional experience
2025
2025
years of post-secondary education

Work History

Shift Manager

CVS
Santa Ynez, CA
08.2024 - Current
  • Supervised daily store operations and ensured compliance with company
  • Trained new employees on customer service standards and operational procedures.
  • Handled customer inquiries and resolved issues to enhance satisfaction levels.
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Maintained cleanliness and organization of work area.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Educated customers about offerings, promotions and pricing to boost sales.
  • Evaluated employee performance, delivering individualized feedback and praise.
  • Maintained cleanliness and organization of the work area to uphold company standards.

Barista

Pony Expresso
Santa Ynez, CA
01.2023 - 07.2023
  • Maintained cleanliness and organization of the coffee station and seating area.
  • Collaborated with team members to ensure smooth service during busy periods.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Maintained calm demeanor during high-volume periods and special events.
  • Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
  • Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.

Education

Family Partnership Charter School
Solvang, CA

Skills

  • Employee training
  • Customer service
  • Cash handling
  • Performance evaluation
  • Team collaboration
  • Relationship building
  • Time management
  • Problem solving
  • Cleanliness standards
  • Opening and closing procedures
  • Supply ordering
  • Accurate money handling

Languages

Spanish
Professional

Timeline

Shift Manager

CVS
08.2024 - Current

Barista

Pony Expresso
01.2023 - 07.2023

Family Partnership Charter School
Xitlalith Murcia Navarro