Jonathan Gonzalez
Butler
Summary
Bilingual (English/Spanish) customer-facing sales and service professional with 6+ years of experience across inbound/outbound calling, account management, banking, and operations. Skilled in retention, billing resolution, and consultative selling, consistently driving daily revenue while protecting customer relationships. Known for high call productivity, clear communication, and fast, accurate issue resolution.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Account Executive
Neds Home
Butler, NJ
06.2025 - Current
- Manage a high volume call queue handling customer service, retention, billing inquiries, and new customer line activations from initial inquiry through post-sale support.
- Drive $5K–$8K in average daily revenue by identifying needs, recommending services, and converting opportunities during inbound and outbound calls.
- Resolve escalated concerns (billing disputes, service issues, cancellations) using empathy and structured troubleshooting to protect revenue and reduce churn.
- Maintain accurate account notes, customer profiles, and follow-ups in CRM/billing systems to ensure clean handoffs and compliance.
- Collaborate with dispatch/operations and leadership to coordinate service scheduling, communicate updates, and improve customer experience.
Administrative Assistant
Unitex Textiles
Newark, NJ
01.2025 - 05.2025
- Answered and routed multiline phone calls and greeted clients/visitors; ensured accurate message taking and timely follow-ups.
- Maintained organized filing systems and handled daily data entry to support office operations and document control.
- Ordered and tracked office supplies; supported staff with scheduling, correspondence, and general administrative needs.
Personal Banker
Valley Bank
New Jersey
02.2023 - 12.2024
- Supported customers with deposits, withdrawals, account maintenance, and product inquiries in person and over the phone.
- De-escalated and resolved account issues quickly to prevent attrition and protect customer relationships.
- Opened new accounts and generated leads through daily cross-selling aligned to customer needs and bank compliance standards.
- Served as key holder; followed security procedures (combos/alarms) and supported branch opening/closing routines.
Direct Sales Representative
Pro Energy Solutions Inc.
Morganville, NJ
08.2019 - 01.2020
- Generated and canvassed leads across multiple counties; built rapport with diverse homeowners and delivered consultative sales presentations.
- Negotiated and closed high-value home improvement/HVAC opportunities by earning trust and clearly explaining project scope and benefits.
- Closed a whole-home HVAC renovation valued at ~$500,000.
Customer Service Representative
Rio Group LLC
North Bergen, NJ
06.2017 - 01.2019
- Answered and redirected calls to meet customer needs; maintained accurate records and performed daily data entry.
- Received, forwarded, and faxed legal documents with attention to confidentiality and detail.
- Processed bank deposits and supported administrative office tasks.
Education
Associate’s - Business Administration; Business Information Systems & Applications
County College of Morris
Randolph, NJHigh School Diploma - undefined
Butler High School
Butler, NJ06.2019
Skills
- Account management
- Customer service & retention
- Billing & collections support
- Inbound/outbound calling
- Objection handling
- Upselling/cross-selling
- CRM/data entry
- Documentation & compliance
- Cash handling/financial transactions
- Time management
- Conflict resolution
- Spanish/English bilingual communication
- Microsoft Office (Excel, Word, Outlook)
Certification
- Real Estate License
- Notary Public
Languages
English (native)
Spanish (fluent)
Timeline
Account Executive
Neds Home
06.2025 - Current
Administrative Assistant
Unitex Textiles
01.2025 - 05.2025
Personal Banker
Valley Bank
02.2023 - 12.2024
Direct Sales Representative
Pro Energy Solutions Inc.
08.2019 - 01.2020
Customer Service Representative
Rio Group LLC
06.2017 - 01.2019
Associate’s - Business Administration; Business Information Systems & Applications
County College of Morris
High School Diploma - undefined
Butler High School