Xochil Castaneda
Ramona,CA
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Valley Radiology Consultants
09.2024 - Current
- Inform patients of the estimated co-insurance/deductible/co-pay due at the time of service.
- Received, medical payments by check, cash, and credit card.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Confirmed appointments, communicated with patients, and updated records.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Used EHR, MI to schedule appointments for doctor visits and procedures.
- Prepared and processed patient referrals and transfer requests.
Comprehensive Perinatal Health Worker
Borrego Health
10.2022 - 12.2023
- Providing pregnant women information regarding the importance of prenatal care
- Discuss the importance of safe daily physical activity
- Providing patient assistance in each trimester
- Assisting RN with triage calls
- Educate a client on the healthiest food choices from every food group
- Schedule follow-up appointments
- Provide information with breastfeeding, newborn care and childbirth preparation
- Disability paperwork for patients
- Offer guidance and support for a healthy pregnancy
- Responsible for assuring care for patients needing assistance with Psychosocial, Nutrition, Health Education and Prenatal Care
- Assist with data entry, data tracking, review and closure of CPSP patient charts
Receptionist
Borrego Health
08.2021 - 10.2022
- Working in fast-paced office environments
- Friendly and attentive customer service
- Contact insurance companies regarding the patients' eligibility and benefits
- Make appointments/reschedule
- Verify insurance coverage and obtain necessary authorizations
- Maintain patient records and confidential information
- Addressing patient concerns and resolving issues promptly
- Ensure compliance with HIPAA regulations
- Excellent verbal communication
- Good telephone communication etiquette
Cashier
Barona Casino
10.2019 - 08.2021
- Enhanced customer satisfaction by providing efficient and friendly food.
- Food safely
- Able to work in stressful environment
- Explained menu items and suggested appropriate options for food allergy concerns.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
Receptionist/Express Pick up Cashier
The Roots Dispensary
03.2020 - 06.2020
- Checking I.D and verifying age
- Restocked, arranged and organized products to drive product sales
- Educated customers on promotions to enhance sales
- Uploading/verifying clients POS (treez software)
- Helped customers complete purchases, locate items and join rewards to promote loyalty satisfaction and sales numbers.
Server/Table Games Server/Cashier
Sycuan Casino Resort
03.2019 - 09.2019
- Served alcohol and non-alcoholic beverages to guests
- Cleared alcohol glass and bottles verified ID to check drinking age
- Provide fast and friendly service to all guests
- Positive customer service, multitasking with guests and work responsibilities.
Double Down Grill Cashier
Sycuan Casino
10.2017 - 03.2019
- Responsible for taking money in the form of cash or credit/debit card
- Bussing tables and maintaining a clean environment for customers
- Responsible for setting up and stocking stations with all necessary supplies
Cashier
Dollar Tree
01.2015 - 10.2017
- Responsible for stocking, cleaning the registers, getting the store ready to open
- Processed POS transactions, including checks, cash, and credit purchases or refunds
- Offload and process freight on a weekly basis while providing excellent customer service.
Education
Maple HIgh School
Lompoc, CA01-2016
Skills
- Office Organization
- Customer Service
- Oral and writing communication
- Problem-solving skills
- Scheduling appointments
- Fluent in English and Spanish
- Telephone Etiquette
- HIPAA Compliance
- Medical Terminology
- Patient callbacks
Languages
Spanish
Timeline
Front Desk Receptionist
Valley Radiology Consultants
09.2024 - Current
Comprehensive Perinatal Health Worker
Borrego Health
10.2022 - 12.2023
Receptionist
Borrego Health
08.2021 - 10.2022
Receptionist/Express Pick up Cashier
The Roots Dispensary
03.2020 - 06.2020
Cashier
Barona Casino
10.2019 - 08.2021
Server/Table Games Server/Cashier
Sycuan Casino Resort
03.2019 - 09.2019
Double Down Grill Cashier
Sycuan Casino
10.2017 - 03.2019
Cashier
Dollar Tree
01.2015 - 10.2017
Maple HIgh School
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