Xochilt Colorado
West Chicago,United States
Summary
Experienced Fitness for Duty Administrator with 27+ years managing DOT drug and alcohol testing programs globally. Proven Third-Party Administrator adept at ensuring DOT compliance and implementing robust workplace testing. Offers strong leadership, program development, and regulatory expertise for impactful contributions to ComEd.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Data Entry Management Coordinator
Midwest Occupational Health Management Services
04.2023 - Current
- Achieved a 20% improvement in data entry accuracy for drug and alcohol testing results, leading to a more reliable overall program.
- Reduced errors in data processing by 25% through the strategic coordination of data management tasks, resulting in enhanced overall productivity.
- Conducted regular audits, resulting in a 15% reduction in data discrepancies and ensuring high data quality standards were consistently met.
- Successfully completed high-volume data projects with a 98% accuracy rate, meeting and exceeding client demands within established timelines.
- Implemented collaborative strategies with cross-functional teams, resulting in a 30% improvement in overall data management operations and efficiency.
Process Improvement Analyst
Accurate Background Check
04.2018 - 09.2020
- Achieved a 20% increase in overall process efficiency by identifying and mitigating workflow bottlenecks through strategic process analysis and implementation of solutions.
- Reduced customer inquiry response time by 30%, resulting in heightened customer satisfaction and improved service quality.
- Successfully increased team productivity by 25% through the strategic implementation of Lean Six Sigma methodologies and continuous improvement initiatives.
- Achieved a 15% reduction in operating costs through the optimization of supply chain processes, including inventory management and supplier relationships.
- Successfully led change management efforts during major system updates, ensuring a smooth transition with minimal disruption and maximizing benefits from new technologies.
Client Service Coordinator
Edward-Elmhurst Healthcare
07.2000 - 03.2018
- Achieved a 15% reduction in audit discrepancies through meticulous management, ensuring heightened compliance with federal regulations.
- Conducted 100+ training sessions, resulting in a 25% increase in employee productivity and strict adherence to federal regulations.
- Successfully implemented preventative controls, leading to a 25% reduction in potential risks and significantly increased DOT compliance levels.
- Streamlined communication channels, resulting in a 20% improvement in team collaboration and a 15% reduction in response times to client requests.
- Fostered loyalty and trust through regular client check-ins, contributing to a 25% increase in client retention rates.
Education
Certified Nursing Assistant (CNA)
College of DuPage
Glen Ellyn, ILSkills
- Regulatory Compliance
- Data Management
- Process Improvement
- Training and Development
- Quality Assurance
- Leadership and Change Management
- Presentation Skills
- Technical Skills: Microsoft Office, Outlook, Google Suite, Salesforce, JIRA, Concur, Trello
Accomplishments
- Played a pivotal role as a subject matter expert in DOT regulations, contributing to the successful implementation of new technology and software, resulting in a 20% improvement in overall data accuracy.
- Developed and implemented a Reasonable Suspicion Training Program for supervisors, resulting in a 15% reduction in workplace incidents related to drug and alcohol misuse.
- Spearheaded the expansion of service lines and market service areas, resulting in a 40% increase in client accounts and revenue, exemplified by managing an account growth from 100 to 800 DOT truck drivers.
Certification
- Certified Professional Collector Trainer in Urine and Alternative Specimen (CPCT) by (DATIA)
- Certified Breath Alcohol Technician-Instructor (BAT-I) by (DATIA)
- Certified Medical Review Officer Assistant (MRO-A) by (DATIA)
- Certified Supervisor Trainer for Reasonable Suspicion Testing by (DATIA)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Data Entry Management Coordinator
Midwest Occupational Health Management Services
04.2023 - Current
Process Improvement Analyst
Accurate Background Check
04.2018 - 09.2020
Client Service Coordinator
Edward-Elmhurst Healthcare
07.2000 - 03.2018
Certified Nursing Assistant (CNA)
College of DuPage
- Certified Professional Collector Trainer in Urine and Alternative Specimen (CPCT) by (DATIA)
- Certified Breath Alcohol Technician-Instructor (BAT-I) by (DATIA)
- Certified Medical Review Officer Assistant (MRO-A) by (DATIA)
- Certified Supervisor Trainer for Reasonable Suspicion Testing by (DATIA)
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