Xochilt Quinones
Tampa
Summary
Dedicated and customer-focused professional with over four years of experience delivering exceptional customer service in fast-paced environments. Strong communication and problem-solving skills developed through diverse customer-facing roles, with a proven ability to build positive relationships and provide efficient, professional support. Bilingual in English and Spanish, allowing for effective communication with a wide range of customers. Currently a full-time college student with excellent time management, adaptability, and a strong work ethic, eager to contribute to a team while continuing to grow professionally.
Overview
2
2
years of post-secondary education
3
3
years of professional experience
Work History
Secretary
Hyde Park Auto Collision Center
Tampa
05.2026 - Current
- Handled customer inquiries and resolved issues promptly.
- Managed front desk operations and greeted customers warmly.
- Handled incoming phone calls, addressed inquiries and transferred calls.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Processed invoices and facilitated payment transactions seamlessly.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Assisted technicians by organizing parts and supplies for repairs.
Server
El Sabor De Mexico
Tampa
05.2025 - 07.2026
- Took and delivered accurate orders, explained traditional menu items, and ensured a positive dining experience
- Delivered accurate orders, explained traditional menu items, ensured positive dining experience for guests
- Processed payments, resolved customer concerns, maintained clean, welcoming dining area
- Collaborated with team members and kitchen staff to streamline service during peak hours
Brand Representative
Altard State
New Orleans
08.2025 - 05.2026
- Engaged customers with product knowledge and personalized service.
- Resolved customer inquiries and complaints with professionalism and care.
- Collaborated with team members to ensure a positive shopping experience.
- Assisted in visual merchandising to enhance store presentation.
Barista/Shift Lead
Midtown Boba
Tampa
06.2023 - 01.2025
- Led shifts by delegating tasks, training new employees, and ensuring smooth operations during busy hours
- Delivered friendly, bilingual customer service, enhancing guest experience through education on drink options and customizations
- Oversaw opening and closing duties, ensuring accurate cash handling and conducting thorough daily inventory checks
- Directed shifts by delegating tasks, training new employees, and maintaining operational efficiency during peak hours
- Maintained a clean and organized work environment in line with food safety standards
Server's Assistant/Host
Outpost 45
New Orleans
08.2024 - 12.2024
- Greeted and seated guests promptly, managed waitlists, and ensured smooth front-of-house operations
- Supported servers by refilling drinks, delivering food, clearing tables, and resetting for new guests to enhance dining experience
- Maintained cleanliness and flow in dining and entrance areas during high-traffic hours to ensure guest comfort and satisfaction
- Maintained cleanliness and flow in both dining and entrance areas during high-traffic hours
- Fostered a welcoming environment for families by engaging with guests and team members. while coordinating with team members to ensure efficient service
Education
Bachelor of Science - Biological Sciences
Hillsborough Community College
Tampa, FL 05.2026 - 07.2026
Bachelor in Biology -
University of New Orleans
New Orleans, LA 08.2024 - 05.2026
Skills
- Communication skills
- Effective communication
- Customer service
- Guest services
- Bilingual
- Time management
- Teamwork
- Expense tracking
Timeline
Secretary
Hyde Park Auto Collision Center
05.2026 - Current
Bachelor of Science - Biological Sciences
Hillsborough Community College
05.2026 - 07.2026
Brand Representative
Altard State
08.2025 - 05.2026
Server
El Sabor De Mexico
05.2025 - 07.2026
Bachelor in Biology -
University of New Orleans
08.2024 - 05.2026
Server's Assistant/Host
Outpost 45
08.2024 - 12.2024
Barista/Shift Lead
Midtown Boba
06.2023 - 01.2025