Xstacia Smith
Phoenix,AZ
Summary
Crew Chief with strong team leadership, employee training, and guest service skills. Experienced in coordinating busy front- and back-of-house operations, solving problems quickly, and supporting smooth daily service. Early-career crew leader with experience in fast-paced restaurant service and staff development. Skilled in training new hires, guiding drive-thru, counter, and dining room operations, and using clear communication to keep teams focused and organized.
Overview
2
2
years of professional experience
Work History
Crew Chief
Culver's Restaurant
Phoenix, Arizona
06.2024 - Current
- Conducted training sessions to ensure new hires understood operational procedures and standards.
- Mentored new staff to develop skills and confidence in fast-paced restaurant environment.
- Guided team in achieving daily goals through effective communication and support.
- Coordinated drive-thru, counter, and dining room service during busy meal rushes.
- Trained new team members on guest service, food prep, and restaurant procedures.
- Worked all stations to ensure smooth restaurant operations. in front and back of house and can train front and back.
Education
High School Diploma -
Central High School
Phoenix, AZSkills
- Front of house management
- Guest service
- Employee training
- Training and mentoring
- Team supervision
- Crew supervision
- Team leadership
- Team coordination
- Effective communication
- Problem solving
- Multitasking
- Multi-tasking ability
- Active listening
Timeline
Crew Chief
Culver's Restaurant
06.2024 - Current
High School Diploma -
Central High School