XUAN SHI

• Strengthened client relationships through regular communication and timely resolution of issues, leading to increased customer satisfaction.
• Used key metrics and prepared reports for senior management to monitor performance of commercial activities.
• Enhanced product offerings by conducting market research and identifying emerging trends within the industry.
• Strengthened team and organization by recruiting and hiring [Number] qualified employees.

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Led a successful sales team by providing motivational coaching and performance-based incentives.

Manage all sales activities for PCC Greater China team

Responsible for achieving targets for regional sales revenue, volume, material margin and gross profit

Establish collaborative relationships with key customers

Continue driving mindset transition from selling products to selling solutions

Monitor sales performance vs. budget on monthly basis and provide corrected actions.

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.