Xuong (Shon) To
Sugar Land,TX
Summary
Diligent manager/server with solid background in providing exceptional customer service in high-paced environments. Strong focus on teamwork and adaptability, consistently meeting changing needs. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.
Overview
25
25
years of professional experience
Work History
Server
Kata Robata
12.2014 - 10.2024
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Manager
Kata Robata
12.2011 - 12.2013
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
General Manager
Azuma
01.2003 - 11.2011
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Self-motivated, with a strong sense of personal responsibility.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Server
Le Bec-Fin
02.2000 - 12.2000
- Served food and beverages promptly with focused attention to customer needs.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Bussed and reset tables to keep dining room and work areas clean.
Education
No Degree - Basics
Community College of Philadelphia
Philadelphia, PASkills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Time Management
Languages
English
Full Professional
Vietnamese
Limited Working
Chinese (Cantonese)
Elementary
Timeline
Server
Kata Robata
12.2014 - 10.2024
Manager
Kata Robata
12.2011 - 12.2013
General Manager
Azuma
01.2003 - 11.2011
Server
Le Bec-Fin
02.2000 - 12.2000
No Degree - Basics
Community College of Philadelphia
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