Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Timeline
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XuYang Guo

XuYang Guo

Kent

Summary

Dynamic professional with a proven track record in customer relationship building and sales management, notably at 219Bike Club. Skilled in cross-selling and up-selling, I excel in engaging customers and enhancing sales outcomes. Expert in translating complex technical documents at BMW Manufacturing, demonstrating exceptional networking and customer care. Highly communicative Air Traffic Controller with strong foundation in monitoring aircraft and handling emergency situations. Astute professional knowledgeable in directing pilots and providing information on weather conditions and runway closures.

Goal-oriented teaching assistant offers support to students of different learning levels and backgrounds. Always ready to step in and positively impact student learning or teacher wellbeing with timely support. Reliable in maintaining orderly spaces and preparing daily materials.

Overview

4
4
years of professional experience

Work History

Teacher's Assistant

Kent State University
01.2025 - Current
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Supported classroom activities, tutoring, and reviewing work.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Maintained safety and security by overseeing students in recess environments.
  • Teaching American students about China's policies, language, and other topics in English

Bicycle Store Salesperson

219Bike Club
11.2020 - 08.2024

Responsible for the construction and processing of online sales in the store

Responsible for handling interpersonal relationships between the store and customers

Responsible for communication between the store and foreign customers

Responsible for performing maintenance work in the technician's place when the technician is on break.

Video Editior

Kent State University ISSS
09.2022 - 12.2022

Responsible for the production of promotional videos on Kent State University's WeChat video account. Recording, interviewing, and final editing during video production.

English Translator

BMW Manufacturing
10.2020 - 11.2020
  • Responsible for interpreting English in the factory for the daily lives of foreign technicians, as well as communication between foreign technicians and Chinese factory staff.
  • Responsible for translating technical documents and reviewing document submissions.

Education

Aeronautics - Air Traffic Control

Kent State University
05.2025

Skills

  • Sales management
  • Complaint Handling
  • Pilot interactions
  • RTDS system
  • Ground traffic control
  • Composure under high pressure
  • Collaborative teamwork
  • Relationship building
  • Classroom management
  • Classroom support
  • Student tutoring
  • Student engagement
  • Helping students with special needs

Languages

Chinese (Mandarin)
Native or Bilingual
English
Native or Bilingual

Hobbies and Interests

I am a professional cyclist who has competed for the University of Utah Cycling Team and the 219 Bikes Cycling Team.

Timeline

Teacher's Assistant

Kent State University
01.2025 - Current

Video Editior

Kent State University ISSS
09.2022 - 12.2022

Bicycle Store Salesperson

219Bike Club
11.2020 - 08.2024

English Translator

BMW Manufacturing
10.2020 - 11.2020

Aeronautics - Air Traffic Control

Kent State University
XuYang Guo