Summary
Overview
Work History
Education
Skills
Timeline
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Xzavier Payne

Brooklyn,NY

Summary

United States Navy veteran with dynamic guest service experience and proven expertise in curating exceptional dining experiences and training staff. Committed to enhancing guest satisfaction through effective communication and rapport building.

Overview

12
12
years of professional experience

Work History

Server

Cote' Korean steakhouse
Manhattan, NY
05.2025 - Current
  • Providing expert table-side grilling services for up to 4 tables simultaneously in a high energy environment.
  • Educating customer on principles of Korean dining culture as well as American Steakhouse elements.
  • Curating high end experiences by suggesting and pairing fine items such as wagyu, Galbi, caviar and select wet and dry aged cuts of premium beef

Server Trainer

Gallaghers Steakhouse
Manhattan, NY
06.2023 - 06.2025
  • Managed sections of 4-7 tables in an Old New York Speakeasy style American Steakhouse.
  • Curated customer experience around Wine and specialty cocktail selections.
  • Trained new servers on menu items and steps of service.
  • Assisted in onboarding processes to ensure compliance of company policies and main dining room service readiness.
  • Successfully upheld high guest service rating of 98% satisfaction.

Service Manager

Perrys Steakhouse & Grille
Houston, TX
12.2018 - 05.2023
  • Managed daily operations of restaurant services and guest experiences.
  • Coordinated staff schedules to ensure optimal coverage during peak hours.
  • Implemented training programs to enhance team performance and efficiency.
  • Routinely touched each table to build rapport and ensure guests' enjoyment and satisfaction.

Membership Sales Manager

L.A. Fitness
Houston, TX
01.2014 - 03.2018
  • Achieved a 45% surge in membership enrollment through innovative marketing strategies.
  • Coordinated with staff to run promotional events that increased new sign-ups by 20%.
  • Managed a staff of 15+ members in a high-volume fitness center.
  • Facilitated membership sales through effective communication and relationship-building techniques.

Education

Bachelor of Arts - Public Health

Texas Southern University
Houston, TX
05-2018

Skills

  • Team and staff building and development skills
  • Excellent interpersonal and communication skills
  • Strong analytical skills, combined with effective communication, organizational and planning ability
  • Staff Training
  • Process Improvement
  • MS Office Literacy
  • Rapport building
  • Point of sale (POS) system operations

Timeline

Server

Cote' Korean steakhouse
05.2025 - Current

Server Trainer

Gallaghers Steakhouse
06.2023 - 06.2025

Service Manager

Perrys Steakhouse & Grille
12.2018 - 05.2023

Membership Sales Manager

L.A. Fitness
01.2014 - 03.2018

Bachelor of Arts - Public Health

Texas Southern University
Xzavier Payne