United States Navy veteran with dynamic guest service experience and proven expertise in curating exceptional dining experiences and training staff. Committed to enhancing guest satisfaction through effective communication and rapport building.
Overview
12
12
years of professional experience
Work History
Server
Cote' Korean steakhouse
Manhattan, NY
05.2025 - Current
Providing expert table-side grilling services for up to 4 tables simultaneously in a high energy environment.
Educating customer on principles of Korean dining culture as well as American Steakhouse elements.
Curating high end experiences by suggesting and pairing fine items such as wagyu, Galbi, caviar and select wet and dry aged cuts of premium beef
Server Trainer
Gallaghers Steakhouse
Manhattan, NY
06.2023 - 06.2025
Managed sections of 4-7 tables in an Old New York Speakeasy style American Steakhouse.
Curated customer experience around Wine and specialty cocktail selections.
Trained new servers on menu items and steps of service.
Assisted in onboarding processes to ensure compliance of company policies and main dining room service readiness.
Successfully upheld high guest service rating of 98% satisfaction.
Service Manager
Perrys Steakhouse & Grille
Houston, TX
12.2018 - 05.2023
Managed daily operations of restaurant services and guest experiences.
Coordinated staff schedules to ensure optimal coverage during peak hours.
Implemented training programs to enhance team performance and efficiency.
Routinely touched each table to build rapport and ensure guests' enjoyment and satisfaction.
Membership Sales Manager
L.A. Fitness
Houston, TX
01.2014 - 03.2018
Achieved a 45% surge in membership enrollment through innovative marketing strategies.
Coordinated with staff to run promotional events that increased new sign-ups by 20%.
Managed a staff of 15+ members in a high-volume fitness center.
Facilitated membership sales through effective communication and relationship-building techniques.
Education
Bachelor of Arts - Public Health
Texas Southern University
Houston, TX
05-2018
Skills
Team and staff building and development skills
Excellent interpersonal and communication skills
Strong analytical skills, combined with effective communication, organizational and planning ability