Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yabtse Amente

Seattle,WA

Summary

Driven professional with a solid background in customer service and food handling, honed at Shake Shack and Hearthstone Assisted Living. Excelled in customer engagement and safe food practices, demonstrating integrity and teamwork. Proven track record of enhancing customer satisfaction and streamlining order management processes.

Overview

4
4
years of professional experience

Work History

Crew Member

crew member

Shake Shack
01.2024 - 08.2024
  • Took orders, prepared meals, and collected payments.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Stocked shelves to organize aisles in assigned department.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Operated cash register to ring up final bill and process various forms of payment.

Wait Staff Member

Hearthstone Assisted Living
08.2021 - 03.2022
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
  • Cultivated warm relationships with regular customers.
  • Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.


Youth Volunteer

Wallingford Boys & Girls Club
12.2020 - 05.2021
  • Completed logs and entered data into computer system.
  • Completed administrative tasks such as answering phones, filing paperwork and data entry.
  • Participated in marketing and fundraising to promote organizational awareness.

Education

Bachelor of Science - Informatics

University of Washington
Seattle
06.2028

Skills

  • Safe Food Handling
  • Order Management
  • Customer Engagement
  • Customer Service
  • Point of sale operation
  • Crew Leadership
  • Teamwork and Collaboration
  • Cash Handling
  • Integrity and Honesty

Languages

amharic
Native or Bilingual

Timeline

crew member

Shake Shack
01.2024 - 08.2024

Wait Staff Member

Hearthstone Assisted Living
08.2021 - 03.2022

Youth Volunteer

Wallingford Boys & Girls Club
12.2020 - 05.2021

Crew Member

Bachelor of Science - Informatics

University of Washington

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Yabtse Amente