Yacaira Penaloza
La Feria
Summary
Dynamic leader with a proven track record at 358 Enterprises, enhancing operational standards and spearheading growth initiatives. Expert in strategic planning and sales management, with a knack for fostering customer relations and team collaboration. Achieved significant performance improvements by leveraging leadership and customer service skills.
Overview
2020
2020
years of professional experience
Work History
District Manager
358 Enterprises
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
Sales Manager
Flexi by Buddy’s
01.2018 - 06.2019
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Customer Service Representative
Teleperformance USA
09.2016 - 05.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Server
Denny’s
11.2017 - 02.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Bussines
Edinburg North High School
Edinburg, TX05.2010
Skills
- Leadership skills
- Recruiting and hiring
- Strategic planning
- Customer service
- Training and coaching
- Sales management
- Customer relations
Languages
Spanish
Native or Bilingual
Timeline
Sales Manager
Flexi by Buddy’s
01.2018 - 06.2019
Server
Denny’s
11.2017 - 02.2018
Customer Service Representative
Teleperformance USA
09.2016 - 05.2018
District Manager
358 Enterprises
Bussines
Edinburg North High School
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