Yacheli Diaz
Hagerstown,IN
Summary
I'm a passionate radiology professional who truly enjoys working in this field, and I'm excited to explore more opportunities in the broader medical landscape. Currently, I'm seeking work in the medical field as I continue my education, with plans to add a double major in radiology studies in the future. My goal is to expand my skills and knowledge while staying rooted in the radiology field that I love. I'm eager to contribute to patient care in new ways while building a career that bridges multiple areas of medicine.
Overview
5
5
years of professional experience
Work History
Radiology Scheduler
RadNet
01.2024 - Current
- Coordinated radiology appointments for multiple departments, ensuring optimal resource utilization.
- Promoted a culture of continuous improvement within the scheduling department by actively participating in team meetings and offering constructive feedback on current processes.
- Developed a strong understanding of various radiology procedures and their prerequisites, allowing for accurate scheduling and patient education.
- Ensured that all required pre-appointment documentation was complete, reducing last-minute cancellations due to missing paperwork or information gaps.
Insurance Sales Consultant
Red Oak Insurance Agency
08.2023 - 01.2024
- Collaborated closely with underwriters for accurate policy pricing by providing comprehensive client information and risk assessments.
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Contributed to agency success by consistently meeting or exceeding monthly sales targets.
- Negotiated favorable premium rates with carriers on behalf of clients while maintaining adherence to regulatory guidelines.
Host
Valencia Restaurant
04.2023 - 08.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Barista Shift Lead
Saxbys Coffee
08.2022 - 01.2023
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
- Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
- Assisted in managing inventory levels, ensuring adequate stock of supplies for daily operations.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Mentored new hires, sharing knowledge and expertise to ensure their success as baristas.
Barista
Starbucks
07.2019 - 08.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained regular and consistent attendance and punctuality.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Education
Bachelor of Arts - Business Administration
Purdue University Global
West Lafayette, IN05.2026
No Degree - Business
Mount St Marys University
Emmitsburg, MD08.2022
Associate of Science - Business
Hagerstown Community College
Hagerstown, MD05.2021
Skills
- Medical Office Experience
- HIPAA Compliance
- Patient Scheduling
- Insurance Verification
- Data entry proficiency
- Appointment Coordination
- Radiology Procedures Knowledge
Languages
Spanish
Native or Bilingual
Timeline
Radiology Scheduler
RadNet
01.2024 - Current
Insurance Sales Consultant
Red Oak Insurance Agency
08.2023 - 01.2024
Host
Valencia Restaurant
04.2023 - 08.2023
Barista Shift Lead
Saxbys Coffee
08.2022 - 01.2023
Barista
Starbucks
07.2019 - 08.2022
Bachelor of Arts - Business Administration
Purdue University Global
No Degree - Business
Mount St Marys University
Associate of Science - Business
Hagerstown Community College
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