Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Yachin Mansouri

Los Angeles

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

5
5
years of professional experience

Work History

Server

Katsuya Hollywood
Los Angeles, CA
02.2025 - 10.2025
  • Provided exceptional customer service in fast-paced dining environment.
  • Assisted in menu knowledge, enhancing guest experience and satisfaction.
  • Maintained cleanliness and organization of dining area for optimal guest flow.
  • Collaborated with kitchen staff to ensure timely food delivery and accuracy.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

SERVER

Superba Food & Bread
Hollywood, CA
03.2022 - 01.2023
  • Managed multiple tables efficiently, balancing orders and maintaining attention on guests' needs.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Answered customers' questions, recommended items, and recorded order information.
  • Provided exceptional customer service, ensuring guest satisfaction and addressing concerns promptly.

HOST/SERVER

Tu Mandre West Hollywood
West Hollywood, CA
10.2021 - 03.2022
  • Greeted and seated guests promptly, ensuring optimal dining experience.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

FRONT DESK MANAGER

Thais Hotel
Bejaia, Tunisia
02.2021 - 09.2021
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service.

Education

Bachelor of Business Administration - Business

Emlyon Business School
Lyon
05-2026

Skills

  • Order Accuracy
  • Table Setting Arrangements
  • Sales Expertise
  • Special Dietary Requirements
  • Check Payment Processing
  • Menu Memorization
  • Food Sales and Promotion
  • Quality Control
  • Wine Service
  • Wine Pairings
  • Menu Presentation
  • Sales Techniques

LANGUAGES

Arabic - Native or Bilingual
French - Native or Bilingual

Timeline

Server

Katsuya Hollywood
02.2025 - 10.2025

SERVER

Superba Food & Bread
03.2022 - 01.2023

HOST/SERVER

Tu Mandre West Hollywood
10.2021 - 03.2022

FRONT DESK MANAGER

Thais Hotel
02.2021 - 09.2021

Bachelor of Business Administration - Business

Emlyon Business School