Yader Padilla
Santa Rosa,CA
Summary
Persuasive, self-motivated leadership professional with expertise on expanding network connections, persuasively introducing products, educating clients, implementing pricing strategies, territory development and revealing customer needs to deliver solutions.
Overview
22
22
years of professional experience
Work History
Leasing Consultant / Manager Assistant
33 North Apartment Homes
San Rafael, CA
12.2024 - Current
- Conducted background checks on applicants.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Tracked leads using CRM software and followed up with interested parties.
- Provided customer service to existing tenants by responding to inquiries promptly.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Monitored rent collection activities and pursued delinquent accounts.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Completed day-to-day duties accurately and efficiently.
Leasing Consultant
La Via Luxury Apartments
Petaluma, CA
11.2023 - 10.2024
- Conducted tours of available apartments, highlighting features and amenities.
- Maintained high customer approval rating through dynamic service, exemplary support, and interpersonal communication.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Maintained accurate records of correspondence with and from tenants.
- Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
- Encouraged prospective tenants to fill out applications after property tours.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Tracked leads using CRM software and followed up with interested parties.
Sale Agent
Wyndham Vacation Ownership
Windsor, CA
07.2021 - 11.2023
- Conducted one-on-one sales presentations and resort property tours to interested parties.
- Answered owner questions regarding use of properties and location amenities.
- Handled price objections and used proper closing techniques to generate sales.
- Supported owner requests with pricing, property descriptions, room locations and portfolio information.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Made recommendations to customers to promote brand effectiveness and product benefits.
- Increased repeat business using great customer service, problem-solving and conflict resolution skills.
Internet Director
San Leandro Nissan
San Leandro, CA
2 2020 - 5 2020
- Hired and developed talented internet personnel to achieve exceptional sales performance.
- Supervised and monitored activity of sales team to meet performance goals.
- Tracked website analytics and reported findings to clients.
- Served as main point of contact for clients, answering questions and responding to messages.
Sales Manager
Novato Chevrolet
Santa Rosa, CA
06.2019 - 11.2019
- Formalized sales process to enhance operations and promote acquisition of new customers.
- Assessed effectiveness of sales representatives and implemented courses of action to rectify weaknesses.
- Consistently increase sales by developing key customer relationships.
- Managed 8 sales representatives and assistants to ensure optimal productivity.
- Designed employee motivation strategies and contests.
- Reduced process lags by effectively mentoring and training new hires on best practices, protocols and sales techniques.
Sales Consultant
Hansel BMW
Santa Rosa, CA
12.2018 - 05.2019
- Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
- Fostered relationships with customers to expand customer base and enhance loyalty and retention.
- Provided customers with recommendations to promote brand effectiveness and product benefits.
- Retained customers by addressing and resolving concerns in knowledgeable and speedy fashion.
Finance Manager
Novato Chevrolet
Novato , CA
06.2018 - 12.2018
- Collaborated with sales managers and sales consultants to create positive atmosphere, resulting in maximum profitability and customer satisfaction.
- Structured deals and negotiated with financial institutions to complete financing and funding.
- Enhanced financial performance metrics by networking to create successful and sustainable relationships.
- Educated customers on importance of service contracts to provide better product experiences and gap insurance benefits.
- Accomplished revenue and profitability goals by applying extensive knowledge of bank and credit union programs as well as factors which produced best terms.
Private Mortgage Banker
Wells Fargo
Santa Rosa, CA
02.2017 - 11.2017
- Performed daily maintenance of loan applicant database.
- Determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Executed loan origination process, including ordering credit reports, appraisals and preliminary title reports.
Sales Consultant
Hansel Volkswagen
Santa Rosa, CA
11.2013 - 01.2017
- Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
- Generated sales by executing complete sales cycle process from prospecting through contract negotiations and closings.
- Listened to customers to understand needs and refer to optimal services.
- Provided customers with recommendations to promote brand effectiveness and product benefits.
Loan Officer
First Security Loans
Rohnert Park, CA
01.2003 - 10.2013
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
- Delivered high levels of customer service to facilitate smooth processes.
- Met with applicants to obtain information for loan applications and answer questions about process.
- Reviewed loan agreements to confirm completeness and accuracy.
- Recommended loan approvals and denials based on customer loan application reviews.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
Education
Financial Services Management - Auto Finance
Resourse Automotive
Chicago, IL10.2016
High School Diploma -
San Marin High School
Novato, CASome College (No Degree) - Computer Technician
Empire College
Santa Rosa, CAReal Estate
Real Estate License
Santa Rosa, CASkills
- Industry trends
- Bilingual
- Customer relationship management
- Sales Closing
- Sales strategies
- Relationship building
- Contract negotiation and closing tactics
- Cross-selling and upselling
- Issue resolution
Timeline
Leasing Consultant / Manager Assistant
33 North Apartment Homes
12.2024 - Current
Leasing Consultant
La Via Luxury Apartments
11.2023 - 10.2024
Sale Agent
Wyndham Vacation Ownership
07.2021 - 11.2023
Sales Manager
Novato Chevrolet
06.2019 - 11.2019
Sales Consultant
Hansel BMW
12.2018 - 05.2019
Finance Manager
Novato Chevrolet
06.2018 - 12.2018
Private Mortgage Banker
Wells Fargo
02.2017 - 11.2017
Sales Consultant
Hansel Volkswagen
11.2013 - 01.2017
Loan Officer
First Security Loans
01.2003 - 10.2013
Internet Director
San Leandro Nissan
2 2020 - 5 2020
Financial Services Management - Auto Finance
Resourse Automotive
High School Diploma -
San Marin High School
Some College (No Degree) - Computer Technician
Empire College
Real Estate
Real Estate License
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