Yadi Chavez
Gilbert,AZ
Summary
Experienced finance professional with expertise in accounts receivable and credit control. Skilled in optimizing payment processes, resolving discrepancies, maintaining precise records, and providing outstanding customer service. Demonstrated leadership in supervising blackjack operations, ensuring regulatory compliance in a fast-paced casino setting, while maintaining strict attention to detail and operational integrity. Strong analytical, organizational, and bilingual communication skills underpin continued improvements in client satisfaction and operational excellence across diverse industries, including real estate.
Overview
18
18
years of professional experience
Work History
Accounts Receivable Specialist
Vaxad Stone Cutting LLC
Hialeah, FL
09.2025 - Current
- Verified and edited invoices for accurate financial records.
- Reduced invoice discrepancies by 20%, increasing invoice efficiency.
- Processed and generated manual/electronic invoices accurately and on time.
- Generated invoices and statements of complete orders for clients, ensuring up-to-date and accurate information.
- Reconciled and filed client/vendor orders, filed payment receipts for compliance with financial regulations.
- Handled vendor payment inquiries.
- Worked with shop staff to ensure prompt order fulfillment.
- Proficient in Intuit QuickBooks software for creating and editing invoices.
- Fluent in both English and Spanish enabled me to resolve complex customer inquiries, foster stronger relationships and enhancing customer service in bilingual environments.
- Managed customer concerns calmly and efficiently, using available resources to resolve disputes.
- Supported month-end closing activities by reconciling accounts, preparing reports , and analyzing trends in account performance.
Blackjack Supervisor-Floor-Dealer
SRPMIC Talking Stick Resort
Scottsdale, AZ
12.2007 - 08.2025
- Assumed several roles across the Blackjack Department.
- Dealt blackjack and various side bets, Roulette and all carnival games that included EZ Paigow, A high Paigow, Three Card Poker, Let it Ride, High Card Flush, Progressive I Love Suits Progressive, World Poker Tour, Casino War, EZ Mini Baccarat.
- Delivered courteous and exemplary customer service to guests while maintaining accuracy on the games dealt.
- Oversaw 30 plus table games daily operations, ensuring compliance with safety and quality standards.
- Blending sharp analytical skills and experience with IRS and Antimoney Laundering Regulations with exceptional customer service and security oversight, directly impacting a casino's profitability and reputation.
- Facilitated communication between departments to ensure cohesive operation execution.
- Increased client retention rate by 20% by providing excellent customer service and resolving issues promptly.
- Increased client satisfaction rates by 35% by establishing an efficient customer feedback system.
- Trained and mentored team members to enhance productivity and teamwork.
- Managed staffing, assigned duties, and determined table limits and coordinated with floor supervisors regularly regarding table assignments and breaks, ensuring smooth transitions and consistent dealer coverage on busy days.
- Performed player data analysis,real time analysis and implemented security measures during gameplay, deterring instances of cheating or fraud while preserving the integrity of the games offered.
- Performed employee performance audits deterring instances of cheating or fraud.
- Participated in ongoing professional development opportunities, staying current on industry trends and best practices for superior job performance.
- Tracked monetary transactions and player activity, including table fills, credits, shift reports, and compliance documents (MTL, CTR, SAR) as required by Title 31 and FINCEN regulations.
- Computed amounts of players' wins or losses by scanning tickets to calculate amount of money won.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Monitored game for potential security risk to protect operation and players.
- Handled and inspected shuffled cards and playing equipment to maintain game integrity.
Real Estate Agent
Realty One
Gilbert, AZ
01.2020 - 01.2023
- Attended all required training related to the field and customer service courses.
- Supported the senior Real Estate team by organizing and maintaining systematic records of communications and files.
- Managed client profiles, qualifying financial readiness, and ensuring complete pre-qualification documentation.
- Highly detail-oriented real estate professional.
- Conducted property tours and effectively communicated all available amenities.
- Developed comprehensive market analyses, guiding clients in pricing strategies and investment decisions.
- Leveraged multiple listing services (MLS) to enhance property visibility and attract potential buyers.
Education
Mortgage Knowledge (RESPA,ECOA,TILA,HMDA) Reg. - Mortgage
OnCourse Learning
Brookfield, WI02-2026
Mortgage Law - Mortgage Lending
OnCourse Learning
Brookfield, WI02-2026
Skills
- Customer Service
- Communication
- Organization Skills
- Mortgage Regulations
- Compliance/Internal Controls Standards
- Intuit QuickBooks
- CRM software
- Gaming Devices operations/Data and Player analysis Software applications
- Extensive experience with table games play analysis of currently approved games by ADOG
Personal Information
Title: Accounts Receivable Specialist
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Accounts Receivable Specialist
Vaxad Stone Cutting LLC
09.2025 - Current
Real Estate Agent
Realty One
01.2020 - 01.2023
Blackjack Supervisor-Floor-Dealer
SRPMIC Talking Stick Resort
12.2007 - 08.2025
Mortgage Knowledge (RESPA,ECOA,TILA,HMDA) Reg. - Mortgage
OnCourse Learning
Mortgage Law - Mortgage Lending
OnCourse Learning