Yadira Cervantes Diaz
Wichita,US
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Anderson Financial Services, LLC
Wichita, US
06.2023 - Current
- Telephone marketing on a daily basis
- Processing title loans
- Cash handling and payments
- Collection calls on a daily basis
Virtual Specialist
CREDIT UNION OF AMERICA
Wichita, US
01.2022 - 06.2023
- Handling account inquiries, account maintenance, individual and department phone transfers, MMS payments, check orders, ACH setups, check copies, statement copies, and general loan inquiries
- Cross-selling services to members as a referral to the front line sales personnel
Universal Banker
Sunflower Bank
Wichita, US
01.2021 - 12.2021
- Serving customers, processing transactions, providing financial counseling and guides clients with particular needs to the appropriate department or specialist
- Opening new accounts, assisting customers with transactions, reviewing documents for accuracy or legal compliance, and verifying the identity of account holders
Retail Banker
City National Bank & Trust
Wichita, US
11.2019 - 01.2021
- Proactively marketing and seeking new customer base in market area
- Processing a variety of customer transactions accurately and efficiently
- Performing multiple duties within several areas of banking, account services, branch cleanliness and organization
Certified Fitter
Dillard's
Wichita, US
10.2018 - 11.2019
- Addressing customer needs and resolving concerns
- Managed customer relations
- Utilized basic sales strategy to engage customers and present solutions to suit individual needs
- Processed accurate and efficient sales
Customer Advocate
Curo Financial Technologies Corp.
Wichita, US
09.2017 - 10.2018
- Built long-term, loyal customer relations
- Led efforts to pursue creative methods to gather and interpret customer perspectives
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
Education
High School Diploma -
Wichita High School South
05.2015
Skills
- Microsoft Excel
Certification
Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Representative
Anderson Financial Services, LLC
06.2023 - Current
Virtual Specialist
CREDIT UNION OF AMERICA
01.2022 - 06.2023
Universal Banker
Sunflower Bank
01.2021 - 12.2021
Retail Banker
City National Bank & Trust
11.2019 - 01.2021
Certified Fitter
Dillard's
10.2018 - 11.2019
Customer Advocate
Curo Financial Technologies Corp.
09.2017 - 10.2018
Driver's License
High School Diploma -
Wichita High School South