Yadira Dominguez
Phoenix
Summary
Proactive Scheduling Coordinator recognized for exceptional multitasking and attention to detail. Expertise in advanced software tools to address scheduling conflicts and improve workflow efficiency, contributing to reduced employee overtime and enhanced service delivery.
Overview
19
19
years of professional experience
Work History
Lead EVV Scheduling Coordinator
Ability 360
01.2017 - Current
- Oversaw conflict resolution related to scheduling issues, maintaining professionalism while ensuring all parties' needs were met.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Reduced employee overtime costs by closely monitoring work hours and strategically adjusting schedules as needed.
- Coordinated daily schedules for 30+ staff members, ensuring optimal coverage and productivity.
CNA
North Mountain Medical and Rehab
03.2011 - 07.2015
- Provided compassionate patient care, assisting with daily living activities and personal hygiene.
- Monitored vital signs, documenting changes and reporting concerns to nursing staff.
- Assisted in mobility and rehabilitation exercises, enhancing patient independence and recovery.
- Maintained a clean and safe environment, adhering to infection control protocols diligently.
CNA
Beatitudes Campus of Care
11.2009 - 04.2011
- Collaborated with healthcare team to develop individualized care plans for patients' needs.
- Trained new staff on best practices in patient care and safety procedures effectively.
- Implemented feedback from nursing staff to improve workflow and enhance patient satisfaction.
- Advocated for patients' needs, ensuring timely access to necessary medical resources and support services.
Receptionist
Beatitudes Campus of Care
09.2006 - 07.2009
- Coordinated communication between medical staff and patients to enhance service delivery.
- Trained new receptionists on office procedures and software systems for seamless operations.
- Implemented process improvements that enhanced front desk efficiency and patient satisfaction.
- Oversaw inventory management of office supplies, ensuring availability for daily operations.
Receptionist
North Mountain Medical and Rehab
12.2006 - 06.2008
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Scheduled patient appointments, optimizing clinic workflow and reducing wait times.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Assisted with insurance verification, ensuring coverage for services provided to patients.
Education
High School Diploma -
North High School
Phoenix, AZ05-2009
High School Diploma -
Metro Tech High School
Phoenix, AZ05-2009
Skills
- Problem-solving
- Strong work ethic
- Data entry
- Verbal and written communication
- Teamwork and collaboration
- Time management skills
- Attention to detail
- Critical thinking
- Effective multitasking
- Deadline oriented
- Skilled in Excel and OutLook
- Telephone etiquette
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Lead EVV Scheduling Coordinator
Ability 360
01.2017 - Current
CNA
North Mountain Medical and Rehab
03.2011 - 07.2015
CNA
Beatitudes Campus of Care
11.2009 - 04.2011
Receptionist
North Mountain Medical and Rehab
12.2006 - 06.2008
Receptionist
Beatitudes Campus of Care
09.2006 - 07.2009
High School Diploma -
North High School
High School Diploma -
Metro Tech High School