Yadira Guerrero
Naperville,IL
Summary
Attentive shift leader with several years of comprehensive experience overseeing and monitoring team members. Focused and skilled in employee oversight, mentoring and process improvement. Manages team with proactive approach and conscientious attention to day-to-day needs.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Shift Leader
Panda Express Restaurant
Batavia, Illinois
04.2020 - Current
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Scheduled team members for shifts based on business needs and customer demand.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
- Participated in store-wide marketing initiatives designed to increase customer traffic or boost sales revenue.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Checked orders for quality and completeness.
- Educated customers about offerings, promotions and pricing to boost sales.
- Assisted general manager with operations game plan and company initiatives implementation.
Shift Leader
CD One Price Cleaners
Darien, Illinois
07.2017 - 02.2020
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
Education
High School Diploma -
Naperville Central High School
Naperville, IL05-2019
Skills
- Production Scheduling
- Operations Support
- Customer Service Management
- Production Reporting
- Cash Handling
- Positive Attitude
- Training Assistance
- Team Supervision
- Inventory Counts
- Employee Scheduling
- Sales Reporting
- Conflict Resolution
- Team Leadership
- Quality Inspections
- Staff Training and Development
- Staff Development
- Creative Problem-Solving
Timeline
Shift Leader
Panda Express Restaurant
04.2020 - Current
Shift Leader
CD One Price Cleaners
07.2017 - 02.2020
High School Diploma -
Naperville Central High School