Overview
Work History
Education
OBJECTTIVE
Skills
Timeline
Generic

Yadira Navarro

North Las Vegas,NV

Overview

10
10
years of professional experience

Work History

BDC sales representative

Jim Marsh Chrysler Jeep
09.2021 - 12.2023
  • Communicate effectively with internet customers and prospects according to their method of communication (phone, email, text, or in person)
  • Manage Sales leads, respond to inquires in timely manner to answer questions on available stock and product performance.
  • Cold and warm called 80-100 new and existing accounts per day.
  • Schedule appointments to test drive vehicles and purchase.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Utilized CRM software to manage customer accounts and track performance.
  • Meet and exceed goals.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.
  • Contacted new and existing customers to discuss how specific products could meet their needs.
  • Answered customer questions regarding products, prices and availability.
  • Generated new sales opportunities through direct and telephone selling, emails, and text.

BDC sales representative

Chapman Dodge Chrysler Jeep RAM
09.2015 - 08.2020
  • Communicate effetely with internet customers and prospects according to their preferred method of communication (phone, email, text, or in person)
  • Set appointments.
  • Manage internet sales leads, respond to customers in timely manner, answer all questions regarding specific stock or product.
  • Send out quotes or do credit applications.
  • Make 80-100 calls, email and text customers daily.
  • Follow up on unsold showroom customers and chat inquires.
  • Direct calls to appropriate departments.
  • Maintain ongoing customer database to capture repeat business.
  • Make comprehensive notes in dealership CRM reflecting all customers/prospect communications.
  • Filling in for front desk receptionist.
  • Answer and direct incoming calls to appropriate department.
  • Train new employees.

Therapist and Administrative Assistant

Autism & Behavioral Consulting Services
04.2015 - 04.2017
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Created and maintained databases to track and record customer data.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
  • Verify insurance.
  • Monitored client progress closely and adjusted treatment plans accordingly, resulting in consistent improvements over time.
  • Documented client progress to track effectiveness and inform future treatment plans.
  • Worked with interdisciplinary treatment team to develop treatment plans.
  • Maintained detailed documentation of client progress, facilitating effective communication among team members.
  • Delivered services to customer locations within specific timeframes.
  • Applied effective time management techniques to meet tight deadlines.
  • Conducted follow-up assessments to monitor clients' progress and adjust treatment plans as necessary.

Cashier

Michael Kors
09.2013 - 03.2016
  • Performed cash, card and check transactions to complete customer purchases.
  • Processed refunds and exchanges in accordance with company policy.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Welcomed customers and helped determine their needs.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Customer Service Representative

APAC
11.2013 - 12.2014
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.
  • Processed debit and credit card payments.
  • Managed timely and effective replacement of damaged or missing products.
  • Escalated complex issues appropriately to management or specialized departments for further resolution when necessary.
  • Verify Insurance
  • Re-fill customer's medication.

Education

Associate of Applied Science - Business Management

ITT Technical Institute
North Las Vegas, United States
03.2014

OBJECTTIVE

Seeking a fulfilling position that offers growth opportunities and allows me to utilize my skills and experience.

Skills

  • Professional and friendly
  • Understands new concepts easily – Quick learner.
  • Careful and active listener
  • Multi-tasking
  • Customer Service, Data Collection
  • Data Entry
  • Filing
  • Scheduling
  • Telephone Skills
  • Type 35 WPM
  • CRM knowledge
  • Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word
  • Bilingual (spanish - english)

Timeline

BDC sales representative

Jim Marsh Chrysler Jeep
09.2021 - 12.2023

BDC sales representative

Chapman Dodge Chrysler Jeep RAM
09.2015 - 08.2020

Therapist and Administrative Assistant

Autism & Behavioral Consulting Services
04.2015 - 04.2017

Customer Service Representative

APAC
11.2013 - 12.2014

Cashier

Michael Kors
09.2013 - 03.2016

Associate of Applied Science - Business Management

ITT Technical Institute

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Yadira Navarro