Yadira Rojas

Manage a portfolio of key accounts, including national retail chains, distributors, and independent salons, generating over $1 million in annual revenue.
- Cultivate and maintain strong relationships with clients, serving as the primary point of contact for all account-related inquiries, issues, and strategic planning.
- Collaborate cross-functionally with internal teams, including product development, marketing, and art department, to ensure seamless execution of client initiatives and promotions.
- Analyze sales data and market trends to identify opportunities for growth and develop tailored strategies to increase market share and drive sales.
- Negotiate pricing, contracts, and promotional programs to maximize profitability and achieve mutually beneficial outcomes for the company and its clients.
- Conduct regular business reviews with clients to review performance, identify areas for improvement, and develop action plans to address challenges and capitalize on opportunities.

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Headed daily meetings for production updates and problem solutions
  • Coordinated with screening and production departments to ensure timely order fulfillment

• Reviewed completed orders for accuracy before shipping

• Processed daily phone and email customer orders into company software

• Coordinated with art department to achieve clients’ design goals

• Assisted with shipping and tracking of samples and final products to ensure on-time deliveries

• Resolved customer complaints with various departments to provide satisfactory resolutions • Managed ordering and stocking of product samples inventory