YADIRA Ruiz
Mission,Texas
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
15
15
years of professional experience
Work History
Bilingual CSR
Spectrum Communications C
McAllen, TX
01.2020 - 03.2024
- Customer Service Representative/internet tech/ core billing/ mobile isues
- Answered incoming customer inquiries in Spanish and English, providing accurate information and solutions.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Processed orders accurately, entered data into computer systems quickly and efficiently.
- Provided technical support to customers when needed including troubleshooting software issues or answering hardware queries.
- Assisted customers in navigating company websites by providing step-by-step instructions in both Spanish and English.
- Assisted with month-end closing procedures related to billing activities.
- Responded promptly to inquiries from internal and external customers regarding billing issues.
- Installed, configured and tested network hardware such as routers, switches and wireless access points.
- Provided technical support to end users by troubleshooting various networking issues.
- Ensured compliance with company policies related to network usage and security.
- Diagnosed issues with customers' mobile devices to determine necessary repairs or replacements.
- Installed new software updates on customer's mobile phones.
Bilingual CSR
Spherion Staffing Agency
Mcallen, Texas
04.2019 - 12.2020
- Customer Service Representative/Covid Vaccination Information
- Conducted patient assessments to determine eligibility for COVID-19 vaccination.
- Prepared and administered vaccines according to established protocols.
- Instructed patients on vaccine administration, side effects, and post-vaccination care.
- Provided education and counseling to patients regarding the importance of receiving the COVID-19 vaccine.
- Bilingual
Bilingual CSR
Spherion Staffing Agency
McAllen, TX
06.2013 - 09.2016
- Customer Service Representative/Health and Human
- Answered incoming customer inquiries in Spanish and English, providing accurate information and solutions.
- Provided expertise for clients with questions on snap and foodstamps benefits
- Data entry and Communication
- Assisted with development of improved seminars and training materials
- Bilingual
Bilingual CSR
Apps Paramedical
Dallas, TX
06.2009 - 12.2010
- Customer Service Representative/ Sceduler
- Answered incoming customer inquiries in Spanish and English, providing accurate insurance
- information and solutions.
- Coordinated meetings with internal and external stakeholders to ensure efficient scheduling.
- Provided support to medical staff with scheduling needs and inquiries.
- Handle customer service inquires, billing questions, and service request.
- Provide excellent customer service
- Bilingual
Education
High School Diploma -
Mission High School
Mission, TX05-2008
Skills
- CRM software proficiency
- Upselling strategies
- Fluent Bilingualism
- Paperwork Processing
- Data Entry
- Inbound and Outbound Calling
- Good Communication
- Skill basic keyboarding skills
- Maintaining Call Metric's
- A team player who handles multiple projects simultaneously in a fast paced enviorment
- Process a strong work ethics and high level of professional customer service
Languages
Spanish
Professional
Timeline
Bilingual CSR
Spectrum Communications C
01.2020 - 03.2024
Bilingual CSR
Spherion Staffing Agency
04.2019 - 12.2020
Bilingual CSR
Spherion Staffing Agency
06.2013 - 09.2016
Bilingual CSR
Apps Paramedical
06.2009 - 12.2010
High School Diploma -
Mission High School
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