Yadira Valencia
New Rochelle
Summary
Dynamic and results-driven professional with extensive experience in customer service at The Iron Tomato. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in cash handling and team collaboration, consistently fostering a welcoming atmosphere and ensuring operational excellence. Committed to delivering exceptional service and building lasting customer relationships.
Overview
4
4
years of professional experience
Work History
Cashier
The Iron Tomato
White Plains, NY
03.2024 - Current
- Processed customer transactions efficiently using point-of-sale system.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer, ensuring proper change handling and accountability.
- Assisted in restocking merchandise, contributing to organized sales floor environment.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
Banquet Waiter
Glen Island Harbor Club
New Rochelle, NY
09.2023 - 03.2024
- Delivered exceptional customer service during high-volume events, ensuring guest satisfaction.
- Set up banquet tables and dining areas promptly, adhering to venue standards.
- Assisted in food and beverage service, maintaining efficiency during peak hours.
- Collaborated with kitchen staff to coordinate timely meal delivery for events.
- Adapted to changing needs of events, demonstrating flexibility and quick thinking.
- Supported team members by training new staff on service protocols and procedures.
- Engaged with guests to enhance their experience, fostering a welcoming atmosphere.
Waiter/bartender/ Manager
Casa Mary Cantina & Grill
White Plains, NY
01.2023 - 03.2024
- Delivered exceptional customer service by promptly addressing guest inquiries and requests.
- Assisted in food and beverage preparation, ensuring adherence to quality standards.
- Collaborated with kitchen staff to facilitate smooth order delivery and minimize wait times.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Trained new team members on menu offerings and service protocols for efficiency.
- Handled customer feedback professionally, resolving issues to promote satisfaction.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Assistant Manager
Dollar Tree
New Rochelle, NY
06.2022 - 06.2023
- Assisted in managing daily store operations, ensuring efficient workflow and customer satisfaction.
- Supported the training and development of new team members, fostering a collaborative environment.
- Executed inventory management processes, maintaining accurate stock levels and minimizing discrepancies.
- Monitored sales performance and identified opportunities for improvement in merchandising strategies.
- Analyzed customer feedback to refine service practices and improve overall shopping experience.
- Led team meetings to communicate goals, share updates, and encourage staff participation in decision-making.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
No Degree - Nursing
Westchester Community College
Valhalla, NYHigh School Diploma - Nursing
New Rochelle High School
New Rochelle, NY06.2022
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Reliability and punctuality
- Customer relations
- Professionalism and courtesy
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cashier
The Iron Tomato
03.2024 - Current
Banquet Waiter
Glen Island Harbor Club
09.2023 - 03.2024
Waiter/bartender/ Manager
Casa Mary Cantina & Grill
01.2023 - 03.2024
Assistant Manager
Dollar Tree
06.2022 - 06.2023
No Degree - Nursing
Westchester Community College
High School Diploma - Nursing
New Rochelle High School